Cantonese Customer Success Specialist (travel Industry)(air)

George Town, Pulau Pinang, Malaysia
AGENSI PEKERJAAN JOBSCOPER SDN BHD
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Job Description


  • Customer-Focused: Strong orientation towards customer service and solutions, with the ability to manage expectations effectively.
  • Communication Skills: Excellent in active listening, handling objections, and interacting positively with customers, even in challenging situations.
  • Adaptability: Open to feedback, quick to learn, and able to maintain composure in a fast-paced environment.
ResponsibilitiesBrand Representation: Always keep a positive, empathetic, and professional attitude to reflect the client\'s brand, culture, and values.Customer Support: Help customers with online orders, offer quick support via phone and email, and securely handle their payment and personal information.Issue Management: Address customer concerns, escalate urgent issues when needed, and work to maintain the client\'s brand reputation.Continuous Improvement: Work with the team to improve service, share feedback, and keep learning through training.Compliance: Follow company rules, procedures, and meet performance standards to ensure quality service.Benefits
  • Leave: Annual and sick leave available.
  • Professional Development: Training opportunities provided.
  • Career Growth: Clear paths for advancement.
  • Employee Engagement: Join in various staff activities.
SkillsFluent in Cantonese Customer ServiceImportant InformationNever provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report This Job ad.

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Job Detail

  • Job Id
    JD1057513
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    George Town, Pulau Pinang, Malaysia
  • Education
    Not mentioned
 
 
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