Job Description

• Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations.
• Must be able to speak, read and write in Cantonese
• Willing to Relocate to Georgetown, Penang.

Responsibilities

• Experience in customer facing environments (phone, chat, in person, etc.) interaction in somecapacity (can include volunteer work, or project work while in school)
• Demonstrates passion for customer service, ownership of the customer experience anddetermination to deliver a comprehensive resolution
• Obsesses over the customer experience and constantly strives to exceed their expectations
• Able to communicate clearly and effectively, both written and verbal in Cantonese
• Able to effectively tailor communication and style to differing audiences and read verbal andnon-verbal cues
• Approaches problems flexibly and is able to adapt and modify approach withoutcompromising outcome
• Providing a high caliber Customer interaction as measured by Client\'s call quality reports, callaudits, and customer satisfaction survey;
• Presenting to the public a strong working expertise in all Client Supported Products (now andin the future) as measured by Client\'s call quality reports, call audits, and customer satisfactionsurvey scores;
• Ensuring innovation and quality in all Customer interactions as measured by Client\'s call qualityreports and customer satisfaction survey;
• Capturing all required data elements in Client\'s internal Online Store and other systems ofrecord as required by the Client\'s training and operational procedures;
• Maintaining a general awareness of Client\'s strengths in the industry; and
• Assisting Customers by answering queries relating to their order status, changes and deliverytimeframes.

Benefits

• Medical and Insurance Coverage
• EPF, Socso, EIS and etc.
• Annual Leave
• Medical Leave
• Career Progression
• World Class Training provided (Soft skill, system, SOP and product knowledge)

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