Job Description

Key Responsibilities:

• Support business critical processes and systems following best practices and adhering to data standards. Ensure the platform(s) are \xe2\x80\x98always on, always safe\xe2\x80\x99.
• Support monthly auditing tasks and actioning risk mitigation requirements.
• Monitor data quality and integrity, conducting regular audits and implementing measures to ensure accurate and reliable data.
• Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer, to ensure platform health, stability and performance, including
  • Perform data cleaning and transformation tasks, resolving any inconsistencies or discrepancies in customer data.
  • Proactively identify and troubleshoot issues, working closely with technical teams to resolve them in a timely manner.
  • Implement and manage data access controls, ensuring data security and compliance with relevant regulations.
• Collaborate with customers to understand requirements and design solutions that deliver outcomes.
• User access management, profile management, permissions, activation and deprovisioning.
• Sandbox environment management
• Creates solutions using continuous delivery pipelines using current practices, patterns & tooling
• Troubleshoots, appropriately escalates, and communicates production incidents
• Stay up to date with industry best practices and emerging trends in customer data management, and apply them to improve our platform\'s functionality and efficiency
• Campaign Support
• Track and report on key platform performance metrics and make recommendations for optimisation
• Work closely with the analytics and campaign specialists to identify opportunities for audience enhancements
• Assist the marketing team in developing reports and dashboards to monitor performance
• Develop audience insights and proactively report on platform performance

Essential Qualifications, Skills and Experience:

• Bachelor\'s degree in computer science, information systems, or a related field. Relevant work experience will also be considered.
• Proven experience in data administration, preferably with customer data platforms or similar data management systems.
• Proficiency in SQL and experience working with relational databases.
• Working knowledge of data integration tools and technologies, such as API\xe2\x80\x99s ad R/ETL processes and data pipelines.
• Strong problem-solving skills, with the ability to analyze complex data issues and implement effective solutions.
• Knowledge of data governance principles and practices, with an understanding of data privacy and security regulations.
• Excellent communication and collaboration skills, with the ability to work effectively in cross-functional teams.
• Strong attention to detail and organizational skills to ensure accurate and reliable data management
• Strong customer focus, with an emphasis on delivering better outcomes over task completion
• Self-aware and proactive on continuous improvement and continual learning
• Breaks problems down, analyses constituent parts and proposes creative solutions. Adept at translating business requirements into technical solutions.
• Comfortable dealing with ambiguity and making decisions with incomplete information.
• Experience building and maintaining native reports and dashboards

Other Qualifications, Skills and Experience:

• Desirable: Twilio/Segment CDP or other global CDP providers
• Proficiency using the Atlassian suite - JIRA, Confluence etc.

#LI-CTSAPAC Employee Status : Full Time Employee Shift : Day Job Job Posting : Dec 01 2023
About Cognizant Cognizant (Nasdaq-100: CTSH) is one of the world\'s leading professional services companies, transforming clients\' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.