Job Description

• Strong in communication skill in oral & written, deliver active listening and able to articulate step by step problem solving.
• Always perform duty in professional manner at all times
• Demonstrate willingness and effort to offer help needed to customer and peers with respect
• Being attentive during training & call handling
• Equipped with negotiation skills and able to handle difficult customer over the phone calls.
• Proficient in general computer knowledge & skills.
• Quickly adapt to corporate environment and culture; reading email, acknowledge updates & be responsive
• Always acknowledge and deliver respond to Team leader or supervisor.
• Flexible and quickly adapt to new processes and information changes.
• Discipline, Mature, Positive Thinking,
• Friendly Personality and Willing to offer help.

• Take call and provide accurate answer to customer queries.
• Delivery excellent customer support & services and offering patient assistance at all times.
• Respond to customer\'s inquiries over knowledge acquired through training (client product, continuous improvement, and refresher courses).
• Deliver customers support & services effectively through active communications.
• Meet and exceed all key performance indicators set by the company and the client.
• Adhere to given works roster including but not limited to weekends, public holidays, split off and rest day due to business requirement.
• Adhere to Call flow procedure & Processes as well as requirement of Quality Assurance.
• Abide to De-escalation processes that involving dissatisfied customer.

• Will be further discuss
• Salary RM6,400 to RM6,600

Ricebowl