Chief Concierge With Golden Key With Growth Opportunities
Job Description
Golden key holder
Ensures implementation of SOP and all policies & procedures related to the department.
Ensures all guest requests and complaints are handled appropriately adhering to the hotel's general guidelines for service recovery.
Reviews weekly forecasts and schedules Team Members accordingly.
Is ever-present at the Concierge Desk and supervises operations.
Ensures the concierge team is always up-to-date with the latest and recommends the best outside companies.
Follows up and follows through on requests by guests for reservations at outside facilities such as restaurants, tours etc.
Coordinates and check on all airport transfer requests.
Ensures that messages, mails, faxes, packages and flowers are delivered to guests promptly and properly recorded.
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Job Detail
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Job IdJD870420
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationJohor Bahru, Johor, Malaysia
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EducationNot mentioned