Job Description

Primary Responsibilities

Operation

• Conduct daily briefings, ensuring comprehensive communication of relevant information to team members.

• Supervise and manage the day-to-day activities of the department.

• Guarantee that team members receive proper training, possess necessary tools, and are equipped to effectively perform their job responsibilities.

• Educate and train team members on current safety issues, ensuring compliance with local laws and safety regulations.

• Collaborate with the Design and Construction team, engineers, and external architects on renovations and other projects; solicit bids from contractors and meet with construction supervisors as needed.

• Oversee the maintenance and repair of building interiors, exteriors, hotel rooms, and contents.

• Ensure the successful execution of the hotels preventive maintenance program.

• Establish and uphold procedures for the security and replenishment of the hotels inventory and assets, including but not limited to tools, supplies, equipment, and furniture.

• May be responsible for determining security requirements to protect hotel property, employees, guests, and patrons against theft, crime, and other hazards, and manage relationships with contracted third-party security firms.

• Monitor the budget and exercise expense control across all departmental areas.

• Contribute to the preparation of the annual departmental operating budget and financial planning.

• Strategize for future staffing requirements.

• Interview, choose, and hire team members.

• Identify and nurture employees with potential, providing mentorship and training for career advancement.

• Conduct performance reviews with the team, assessing their contributions and areas for improvement.

• Continuously monitor team members appearance, attitude, and level of professionalism.

• Develop, implement, and maintain all staff training programs, addressing their developmental needs and equipping them with new skills to meet evolving business demands.

• Create weekly staff schedules considering expected business volume, operating budgets, and service standards.

• Prepare payroll and gratuity reports.

• Organize monthly departmental meetings to disseminate information to team members, gather feedback, address operational issues, and establish a regular platform for departmental communication.

• Possess a thorough understanding of hotel fire, life safety, and emergency procedures.

• Adhere strictly to hotel and departmental policies and procedures consistently.

• Attend all briefings, meetings, and training sessions as directed by management.

• Arrive punctually for duty, consistently wearing a clean and complete uniform.

• Uphold a high standard of personal appearance and hygiene consistently.

• Fulfill any other reasonable duties assigned by the Hotel Management.

• Holds a Bachelors degree in Engineering or an equivalent qualification.

• Possesses a minimum of 5 years of relevant experience in a similar role.

• Demonstrates excellent proficiency in reading, writing, and oral communication in the English language.

• Ability to speak additional languages and a basic understanding of local languages are advantageous.

• Exhibits a solid working knowledge of MS Excel, Word, and PowerPoint.

• Displays a high degree of professionalism, coupled with capabilities in human resources management and business acumen.

• Demonstrates strong leadership, interpersonal, and training skills.

• Exhibits effective communication and customer interaction capabilities.

• Oriented towards results and service, with a keen eye for details.

• Capable of multitasking and performing well in stressful and high-pressure situations.

• Functions effectively as both a team player and builder.

• Motivates and initiates actions independently as a self-starter.

• Maintains a well-presented and professionally groomed appearance consistently.

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