Job Description

30409 | Customer Services & Claims | Professional | [[custPositionClusterCSB]] | Allianz Malaysia | Full-Time | Permanent


Do you seek new opportunities to gain knowledge?
This role is to process and review all medical/health Guarantee Letter within specified authority limit and ensures that payments are made within the turnaround time (TAT).


Key Responsibilities

• To assess and process all health/ medical claim for reimbursement in line with policy guidelines within authority limit
• Responsible for the day-to-day operations for guarantee facilities (hospital admission and discharge)
• To be responsible for claim settlement and ensure payments are process within the agreed turnaround time and service standard
• To support Helpline team with enquiries pertaining to medical reimbursement
• To response to customer\xe2\x80\x99s enquiries on claim reimbursement matters in a timely manner
• Assume the responsibilities of other team members as and when requires
• Participate in project initiatives to improve efficiency and productivity of the department

Key Requirements

• Diploma/ Degree in any medical or health science related field of study
• Fresh graduate or Candidate with 2 - 3 years\xe2\x80\x99 working experience in healthcare related industry; knowledge in medical/ health claims
• Possess good communication skill and good command of spoken and written English and Bahasa Malaysia
• Meticulous and attention to details
• Able to work independently in a fast-paced environment
• Result-oriented with sense of urgency towards True Customer Centricity
• Demonstrates ability to work as a team to deliver Allianz\xe2\x80\x99s enhanced customer experience journey
• Applicants must be willing to work in KL Sentral

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.


We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.


Note: Diversity of minds is an integral part of Allianz\xe2\x80\x99 company culture. One means to achieve diverse teams is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company encourages its employees to have motivation in gaining varied skills from different positions and to collect experiences from across Allianz Group.


Let\'s care for tomorrow. For a career with opportunities to learn new skills


Job Level:
Professional
Location:


KUALA LUMPUR, Federal Territory of Kuala Lumpur, MY

31/12/2023
Area of Expertise:
Customer Services & Claims
Unit:
Allianz Malaysia
Employing Entity:
Allianz Life Insurance Malaysia Berhad
Job Type:
Full-Time
Remote Job:
Hybrid working
Employment Type:
Permanent
ID:
30409