Job Description

Our client is a leading assistance and care company with annual revenues exceeding 1.7 Bn Euros in 2019. Serving as a gateway to over 750,000 professional service providers coordinated through three international hubs and covering over 200 countries and territories worldwide, our South East Asia delivery platform based in Bangkok enables our customers in the region to access care services anywhere, anytime. Job Responsibilities As the first point of contact to our customers, you are required to have an excellent communication and coordination skills to analyse, plan, communicate, execute and monitor the assistance required by our customers. Attend to incoming and outgoing communications promptly and courteously (telephone, emails, messaging etc...) Proper use of the case management system to record down case activities and plan new tasks Provide quality assistance solution to our customers Able to work on a rotating shift basis, and to ensure prompt case handling with proper handover to the next person in the upcoming shift. Job Requirements Relevant insurance and contact center (BPO) experience is preferred Able to work rotational 24/7 shift Experienced in customer service, assistance, insurance, or medical industry preferred Excellent written and spoken English and Bahasa Malaysia Candidates with experience in travel evacuation and repatriation is preferred as our business is an assistance business Ability to multi-task and prioritize your workload Analytical and questioning mindset is an advantage Pragmatic approach to problem solving Work well under pressure with good time management skill Discernment and the ability to assess a situation objectively Attention to detail with excellent numeracy and literacy Remuneration RM 2,500 to RM 3,000 Consultant in charge Jia En | 016-2662236 | [HIDDEN TEXT]

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