1. Understanding internal and external parties\' concerns by asking questions, listening carefully, and showing empathy. Deal with specific questions over the phone, by email, or in-person 2. Maintain a daily electronic journal, arrange meetings and appointments and provide reminders as needed; maintain a master corporate calendar of all conferences, all-hands events, holidays, and vacations 3. Develop and carry out an efficient documentation and filing system for both paper and electronic records 4. Undertake the tasks of receiving calls, taking messages and routing correspondence 5. Communicating within the Company liaison between customer service and other departments, especially sales. Act as point of contact for complaints and escalate issues as appropriate 6. Schedule regular meetings with customers to ensure they are satisfied. Investigating problems figuring out what went wrong, how problems might be fixed, and how to keep them from happening again. 7. Call existing clients to ensure their satisfaction, network within the community to identify prospective customers, and contribute to the organization\xe2\x80\x99s marketing campaigns. Job Types: Full-time, Permanent, Contract, Fresh graduate
Contract length: 24 months Salary: RM1,800.00 - RM2,300.00 per month Benefits:
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