Job Description

Process all insurance policy submissions and service requests which include but not limited to new business, renewals, endorsements and cancellations in policy administration systems according to turn around time and standard set Carry out all services in a professional manner demonstrating a high degree of quality and accuracy at all time and contribute towards improving Service Survey Net Promoter Score (NPS) Demonstrate high degree of integrity and confidentiality. Always maintain confidentiality of customer information and adhere to all compliance guidelines, policies and regulations To provide cross functional collaboration work to ensure smooth daily operation within the department Handle inquiries from customers and internal/external stakeholders via emails, telephone and other future contact channels and delivering a high standard of customer service Proactive in discovering and voicing out opportunity for service and process improvement and actively participate in the process improvement activities Accountable for meeting individual (KPIs) and team goals Drive self-learning and development by taking part in training and other learning opportunities to expand knowledge, skill and experience Other duties as assigned which may include administrative support to the department, assist the team lead when needed, job rotation, short term attachment, tasks and projects Perform Claim document scanning into One View system. Handle physical documents and send to offsite storage. Make outgoing calls to customers on policy related matters.

Requirements

Minimum high school or diploma holder Excellent listening, verbal and written communication skills with language proficiency in English (mandatory) and Bahasa Malaysia. Computer literacy and ability to navigate through multiple systems. Knowledge of Microsoft Access and Rapid SQL or VBA is an added advantage Possess customer service mindset, able to think critically, detail oriented and creative problem solver Strong work ethic, ability to multitask and work under pressure in a fast pace, evolving and demanding work environment Team player with positive attitude Flexible to work staggered work hours, lunch breaks and during holidays when necessary according to operational needs

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what's most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security--as well as your professional development--to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world's most far-reaching property casualty networks. It is an exciting time to join us -- across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of

inclusion

We're committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG's greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.


AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.


Functional Area:


OP - Operations
AIG Malaysia Insurance Berhad