Job Description

This job deals with Client Support in Malaysia and other regions. It would entail dealing with clients, helping them solve their issues via emails, phone calls and Live chat. This job requires the ability to think-out-of-the-box and have creative thinking skills.

• Manage incoming phone calls, emails and live chat.
• Identify and assess customers\xe2\x80\x99 needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools.
• Meet personal/customer service team sales targets and call handling quotas.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

[Apply now at https://my.hiredly.com/jobs/jobs-malaysia-managing-prestige-sdn-bhd-job-client-service-administrator]
; Requirements: -

• Candidate must possess at least Higher Secondary/STPM/"A" Level/Pre-U, Professional Certificate, Diploma/Advanced/Higher/Graduate Diploma in Business Studies/Administration/Management, Economics, Finance/Accountancy/Banking, Secretarial, Education/Teaching/Training or equivalent.
• Required language(s): BM, English and Mandarin (added advantage).
• Required Skill(s): Admin, Customer Services, Client Services, Project Management, Data Entry, Office Management, Telephony Skills, Excel
• Preferably Entry Level specialized in Clerical/Administrative Support/Back Office Support or equivalent.