Job Description

Customer Service is the first contact point to customers. Attracts potential customers by answering product and service questions; suggesting information about other products and services. Opens customer accounts by recording account information. Maintains customer records by updating account information.Duties & Responsibilites

• Upholding a consistently positive, empathetic, and professional approach in all customer interactions.
• Promptly assisting our customer inquiries and engaging with them via diverse communication channels including phone calls, emails, and live chat.
• Efficiently handling forms, applications, and various requests.
• Documenting customer interactions, transactions, and any feedback or concerns raised.
• Collaborating and liaising with cross-functional teams to ensure seamless project execution.
• Ensuring customer satisfaction through attentive and excellent customer support skills.
• Actively participating in marketing events and contributing to the development of new products where necessary.
• Staying abreast of any updates or modifications to policies and procedures in a timely fashion.
• Undertaking additional responsibilities as delegated by superiors, including ad-hoc tasks to support team objectives.

• Candidates who are fluent in Mandarin are preferred because the role requires candidates to interact with Mandarin-speaking clients.
• Candidates must possess at least a Diploma or Bachelor Degree in Business Administration or equivalent.
• At least 1 \xe2\x80\x93 2 years working experience in Stock Broking Dealings.
• Proficient in Bahasa Malaysia / English / Mandarin.
• Patient and possess excellent communication and problem-solving skills.
• Good knowledge of MS Office and Power Point.
• Enjoys working in a fast-paced, innovative environment where the focus is on continuous improvement, change and the challenge to make it better.

Rakuten Trade