Job Description

Statements in this are intended to reflect, in general, the duties and responsibilities of the
position, but they are not to be interpreted as totally inclusive. Cigna is an equal opportunity employer.
JOB DESCRIPTION
POSITION : Client Services Supervisor
REPORTING TO : Client Services Manager / Service Operations Manager
1. JOB PURPOSE
This role is to lead a team with all the policy administration functions including plan automation,
group setup, billing, commission, credit control and eligibility, to ensure the accurate and timely
policy inception/renewal processes for the Asia Pacific Global Health Benefits business. The
position holder will continuously enhance work processes and will be involved in relevant projects
in order to improve Operational Excellence and to meet all the SLAs (Service Level Agreement).
2. RESPONSIBILITIES AND DUTIES

• Serve as a single point of contact for client base to manage accounts and develop action

plans for improvement

• Regularly meet with commercial team for client onboarding solution designs
• Monitor Performance Guarantees to minimize financial impacts, particularly during

business peak season from November to February

• Monitor team members\xe2\x80\x99 key performance metrics and take actions to improve continually
• Build & maintain good relationships with relevant functions, clients, brokers and colleagues
• Host regular meetings with a team and provide proactive feedback to team members

3. KNOWLEDGE, SKILLS AND EXPERIENCE

• Bachelor\xe2\x80\x99s or equivalent degree preferred
• 8+ years of experience in benefits and claims administration with 3+ years of people

management experience

• Preferably insurance, finance or data analytics background
• Strong interpersonal skills with great verbal and written communication ability to for

internal and external clients

• Strong customer focus with ability to identify and solve problems
• Ability to work under own initiative(s) and to be proactive in recommending and

implementing process improvements

• Ability to organize, prioritize and manage workflow to meet individual\xe2\x80\x99s and team\xe2\x80\x99s goals

and requirements

• Ability to exercise sound judgment
• Strong team player

Statements in this are intended to reflect, in general, the duties and responsibilities of the
position, but they are not to be interpreted as totally inclusive. Cigna is an equal opportunity employer.

• Data driven management capability
• Fluent in both spoken and written English, Mandarin is preferred also
• PC literate; Solid knowledge of basic Microsoft applications to include Word, Excel, MS

Outlook and PowerPoint

About The Cigna Group
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.