Job Description

Responsibilities:

• Drive revenue for our client by supporting scalable sales programs across a variety of direct clients and agencies.
• Drive product adoption and educate clients and agencies in a scalable fashion.
• Ensure that our clients receive the highest level of sales and operational customer service.
• Liaise with cross-functional teams on structuring and executing operational and strategic services and programs.
• Develop and implement best practices for client interaction, sales, and services.
• Monitor the status of his/her Book of Business ("BoB"). Communicate with advertisers in time when unusual spend fluctuation happens to defend revenue or discover new growth opportunity
• Analyze performance of priority accounts (problematic or top-tier advertiser) and create optimization actions. Optimization goals include: 1) Account up-selling 2) General creative tips and best practices 3) Bidding/Budget/targeting recommendations
• Able to identify high-value opportunities and low-hanging fruit
• Communicate effectively with advertisers regarding ads review, finance, product etc. to achieve good customer experience
• Answer advertiser questions; provide account setup guidance and simple optimization suggestions for high- potential advertisers through inbound and outbound calls, as well as reach out to advertisers with problems via phone to provide solutions
• Daily management of target SMB customers advertising on Client\'s platforms, provide account optimization advice to advertisers by phone and email to increase advertisement spend
• Communicate budget increase with advertisers and encourage them to increase investment on advertising using Client\'s platforms
• Tier BoB and apply different approaches to manage advertisers of each tier to drive revenue
• Collaborate with Client\'s internal resources (POC/Data/self-service project manager/Ads platform/Ads delivery/Sales CRM platform) to support Client\'s to develop product features/tools/delivery/account management strategy that empower SMB customers and enhance work efficiency of Client Solution Specialists by providing the advice

Reference Number:

595249

Contact Details:

Jamie.Ang@persolkelly.com

Profession:

Sales and Marketing
Contact Centre/ Customer Service

Company:

PERSOLKELLY Malaysia

Date Posted:

27/11/2023 8:19:00 PM

PersolKelly