Job Description

Responsibilities: Drive revenue for our client by supporting scalable sales programs across a variety of direct clients and agencies. Drive product adoption and educate clients and agencies in a scalable fashion. Ensure that our clients receive the highest level of sales and operational customer service. Liaise with cross-functional teams on structuring and executing operational and strategic services and programs. Develop and implement best practices for client interaction, sales, and services. Monitor the status of his/her Book of Business (\'BoB\'). Communicate with advertisers in time when unusual spend fluctuation happens to defend revenue or discover new growth opportunity Analyze performance of priority accounts (problematic or top-tier advertiser) and create optimization actions. Optimization goals include: 1) Account up-selling 2) General creative tips and best practices 3) Bidding/Budget/targeting recommendations Able to identify high-value opportunities and low-hanging fruit Communicate effectively with advertisers regarding ads review, finance, product etc. to achieve good customer experience Answer advertiser questions provide account setup guidance and simple optimization suggestions for high- potential advertisers through inbound and outbound calls, as well as reach out to advertisers with problems via phone to provide solutions Daily management of target SMB customers advertising on Client\'s platforms, provide account optimization advice to advertisers by phone and email to increase advertisement spend Communicate budget increase with advertisers and encourage them to increase investment on advertising using Client\'s platforms Tier BoB and apply different approaches to manage advertisers of each tier to drive revenue Collaborate with Client\'s internal resources (POC/Data/self-service project manager/Ads platform/Ads delivery/Sales CRM platform) to support Client\'s to develop product features/tools/delivery/account management strategy that empower SMB customers and enhance work efficiency of Client Solution Specialists by providing the advice

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