Job Description

Responsibilities:

• Drive a consistent cadence of customer coverage activities designed to increase the likelihood of renewals

• Provide basic technical support to ensure customer satisfaction

• First point of contact for client inquiries regarding service issues

• Ensure all contractual obligations are being met, tracked and communicated to relevant stakeholders across the organization

• Ensure planned activities (publishing cycles, etc.) are being undertaken and completed, serving as de facto PMO

• Collaborate with Account Executive on any opportunities for revenue growth that emerge from daily / weekly interaction with clients

• Raise awareness to the organization of any risks, especially client visits from competitors, mentions of competitive offers to client, etc.

• Use Prometric\'s sales tools (e.g. Salesforce.com) and methodology to effectively manage the accounts, opportunities, pipelines and forecast

• Minimum SPM with relevant working experience

• Excellent command of spoken and written English

• 1-3 years of professional experience in account management / client services with a proven track record of managing complex solutions.

• Ability to multi-task and handle large portfolio of clients

• Effective written and verbal communication skills

• Must be detail oriented

• Must be able to think outside the box

• Must be able to handle irate client escalations

• Must be able to work on their own and be self-motivated

• Must be able to work in a team environment

• Must be able to provide client support services in accurate and timely fashion

• Must be able to develop process improvements to enhance service efficiency and effectiveness

• Strong PC skills in a MS Windows based environment (including MS Office--Excel, Word)

• Demonstrate high degree of integrity and confidentiality

• Night Shift & following US public holidays.

• Pay Type Salary

• Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Prometric