Job Description

:Do you want to contribute to the future of healthcare? As Siemens Healthineers values those who dedicate their energy and passion to this cause, our company\xe2\x80\x99s name is dedicated to our employees. It\xe2\x80\x99s their pioneering spirit, blended with our long history of engineering in the ever-evolving healthcare industry that truly makes us unique as an employer.We offer you a flexible and dynamic environment and the space to stretch beyond your comfort zone in order to grow both personally and professionally. Sound interesting?Then come in and join Malaysia team as Clinical Education Specialist (CES) to increase customer satisfaction by providing high-quality customer application education and support.To find out more about the specific business, have a look at:https://www.healthcare.siemens.com/medical-imagingYour tasks and responsibilities:

• You will be responsible for on-site customer education at his/her Siemens systems; incl. turnover training, follow-ups, updates and upgrades for standard systems and applications.
• You will be responsible for Customer consultancy and support in individual workflow improvements, incl. adjustment of system parameters and implementation of new methods and clinical workflows to expand customer portfolio.
• You will be responsible for professional application support to quickly process and resolve customer tickets, escalations and complaints, incl. error diagnosis and repair, trouble shooting.
• You will also, support of PLM/CRM process, incl. field insight into customer needs, issues and known application errors as well as provision of troubleshooting know-how and experience.
• You will be responsible for sales Support, e.g. product demonstrations, preparation of clinical case studies.
• You will be responsible on-site option sales, esp. lead generation.

To find out more about the specific business, have a look atYour qualifications and experience:

• You hold a successfully completed Diploma or Degree in Radiography, Diagnostic Imaging.
• You must be a qualified radiographer well versed in the MRI modality with at least 5 years\xe2\x80\x99 experience of working in a hospital.

Your attributes and skills:

• You possess strong analytics and technical troubleshooting skills.
• You are a team player with the ability to work independently.
• You are proficient in both written and spoken Malay & English.
• IT knowledge or experience is preferred. Excel and PowerPoint skills is an added advantage.

Our global team:We are a team of 68,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what\xe2\x80\x99s possible in healthcare to help improve people\xe2\x80\x99s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.Our culture:We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what\xe2\x80\x99s possible, to improve people\xe2\x80\x99s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Click to get started.To all recruitment agencies: Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our job\xe2\x80\x99s alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes.

Siemens