Job Description

Primary purpose:

Reporting to the Clinical Manager - to ensure excellence in the delivery of service, promote and accountable for business of key dialysis product in line with business department direction. Similarly, ensure patients and customers are confident in the clinical application of our dialysis products by conducting continues nursing education and device user training.

To achieve this, you will also provide general account management & ongoing support, to ensure all services provided are of the highest quality. You will partner with interdepartmental team to deliver effective training programs to our patients and customers, in the safe and effective application of Fresenius Medical Care products.

In addition, you will assist in the preparation/ management of business revenue, project timelines & support FME business requirements. Due to the nature of business in the region, extensive travelling will be required.

Key Responsibilities / Accountabilities:

• To support area Business Executive on territorial business & clinical requirements, to ensure excellence in service in all areas of Haemodialysis accounts encompassing Public, Private and NGO sectors.
• Promote and sell medical equipment, consumable products to Public, Private and NGO sectors, able to develop long term business relationship with existing and potential clients.
• Attend business reviews on periodical basis to review accounts & territory performance.
• Identify new business opportunities, customers, markets, and potential products.
• Manage other administrative tasks that will be assigned based on the business and department needs from time to time (inventory, account receivables (DSO), market competitor survey (MCS), competitor analysis among other key tasks).
• Organize/coordinate events/talks/seminars to customers/patients/clients.
• To maintain highly respected relationships, within & outside the organization.
• To develop and support education programs & provision of clinical and product training to patients/customers in responsible territory or as per Business Department requirement in other location.
• To conduct dialysis center visits to ensure adequate follow up of their business needs and therapy application.
• To report visits of nephrologist, intensivist, anesthetist, or dialysis nursing team on regular basis to develop business and clinical engagement on time.
• To ensure effective coordination between account\xe2\x80\x99s nursing team, customer services and logistics for timely & reliable service & support.
• To provide on-call support during and after office hours (after office-hours support will be based on clinical roaster).
• To support area business heads during high workload period or the absence of the other team members.
• Any other tasks, support and territories as deemed required.

Competencies (attitude, skills, typical qualifications and experience):

Essentials:

• Registered Nurse - Current State Registration.
• Good command of English Language and Bahasa Malaysia with exceptional interpersonal & communication skills.
• Ability to initiate, prepare & conduct Service and team meetings.
• Self-driven and self-motivated, confident and possess pleasant personality.
• Agility in role, responsibilities & planning.
• Willing to travel extensively and provide out-of-hours service, including weekends.
• Required to have own car and valid driving license.
• Ability to apply administrative IT skills in daily activities, such as Windows applications - Word, Excel and PowerPoint

Desirable:

• Renal nursing experience (Haemodialysis, Peritoneal Dialysis and/or Intensive Care)
• Relevant post basic qualification
• Demonstrated commitment to quality improvement initiatives.
• Knowledge of adult learning and prior educator experience.

Fresenius Medical Care