Job Description

Why customer service at Stryker?

Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need. Stryker is also consistently listed as a \xe2\x80\x98Best Place to Work\xe2\x80\x99 and offers great benefits and perks \xe2\x80\x93 like tuition reimbursement and a wellbeing program! (*Benefits vary by country)
What You Will Be Doing :

• Provide effective technical consultative service to customers before, during and after routine surgical cases
• Apply product proficiency by ensuring customers comprehend technical specifications and usage instructions of Stryker products
• Attend and support routine primary surgical procedures
• Identify and troubleshoot product-related issues related to a customer\xe2\x80\x99s application of a product
• Case prearrangement and instrument & implant kits monitoring
• Provide inventory management and invoicing to customers and branch operations
• Provide consigned and owned inventory management support by delivering, organizing and monitoring inventory of implants and instruments at customer location
• Document incidents regarding product performance issues; assist in preparing reports regarding these product issues according to Company policy and governmental requirements
• Assist in the return/addition of products resulting from field service issues, stock adjustments, field actions, and administrative processes according to Company procedures
• Ensure that products requiring maintenance are returned to the branch in a timely manner
• Assist in providing some product training to colleagues and/or customers in both one-on-one and in-service settings
• Keep updated on product knowledge and professional skills through internal training, external seminars and other sources

Who We Are Looking For:

• Bachelor\'s Degree or Diploma in Nursing or Health Sciences related fields
• Nursing, Operation Theatre Scrub or Clinical Support experience is required
• Good communication skills in spoken and written English
• Possess the motivation and enthusiasm to positively help patients through the ambassadorship of using Stryker products
• Good interpersonal skills to build rapport with and manage internal and external stakeholders

About Stryker

Stryker is one of the world\xe2\x80\x99s leading medical technology companies and, together with our customers, is driven to make healthcare better. The company offers innovative products and services in Medical and Surgical, Neurotechnology, Orthopedics, and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 100 million patients annually. More information is available at stryker.com