Job Description

• Respond promptly to customers enquiries across all channels (including Email, Voice Call & WhatsApp).
• Attend to customers over the counter and process facility/activity booking, membership application/renewal, program/lesson registration, payment, lesson schedule and other administrative procedures.
• Assist customers on their needs and query for programs, lessons or any other club/centre related matters and attend to their needs during their visit to the centre for good and smooth experiences.
• Always identify and assess customers\' needs to achieve higher satisfaction. Build sustainable relationships of trust with customer through open and interactive communication.
• Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
• Ensure the club/centre facilities & operation are in tip top condition for the comfort and safety of the customers.
• Plan, propose and organize marketing and club events. Remain up-to-date on all club promotions, product launches, and events. Assist with all promotion and marketing campaign.
• Decorate club/centre facilities according to festive calendar.
• Manage club/centre utilities, track record, forms and marketing materials, office supplies, document filing and any related task.
• Liaise with contractor/supplier for work and supplies required for clubhouse upkeeping.
• To prepare operation reports, documents and meeting slides.
• Attend to and handles any situation/happening in the club/centre.
• Other ad-hoc duties assigned.

Benefits

• EPF, SOCSO, EIS, Medical Leave & Claim
• Annual Performance Bonus
• Incentive Trip
• Training and Professional Development
• Team Building & Welfare
• Annual Dinner
• Free Admission to Sports Facility

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Ricebowl