Job Description

General Information

Req #
WD00084883
Career area:
Information Technology
Country/Region:
Malaysia
State:
Wilayah Persekutuan Kuala Lumpur
City:
Kuala Lumpur
Date:
Wednesday, August 20, 2025
Working time:
Full-time

Additional Locations

:
Malaysia

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).



This transformation together with Lenovo's world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

Key Responsibilities:

Develop and maintain interactive dashboards and reports using

Power BI

,

SQL

, and

Python

. Including Automation tools such as power automate and RPA (ie. UI Path). Collaborate with stakeholders to gather, interpret, and refine reporting requirements. Translate complex data into clear visual insights aligned with

ISS CEC operational KPIs

. Ensure data quality, consistency, and timely delivery of analytics solutions. Automate data pipelines and reporting processes where applicable. Continuously improve dashboard design and performance based on user feedback and evolving business needs.

Required Skills & Qualifications:

Proficient in

Power BI

,

SQL

, and

Python

for data manipulation, analysis, and visualization. Strong understanding of operational metrics and KPIs, particularly within a

Customer Experience Center (CEC)

environment. Excellent analytical, problem-solving, and communication skills. Ability to bridge the gap between technical reporting capabilities and business needs. Experience with data integration from multiple sources.

Preferred Qualifications:

Experience in workflow automation tools (e.g., Power Automate, Alteryx). Familiarity with cloud platforms such as Azure or AWS. Previous experience in operations analytics or customer service environments. Primarily in reporting / dashboard development preferred.

Additional Locations

:
Malaysia

* Malaysia