Job Description

"To be the most loved everyday food and groceries destination!" - that\'s our mission at foodpanda (small \'f\').

foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores - foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently!

We are looking for enthusiastic problem solvers to join us in scaling our platform, to digitalise businesses in Asia, uplift rider livelihoods and build a hyper-convenient platform for our customers. If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. Our diverse and high-performing team comprises people from more than 60 nationalities, and we welcome all experiences, backgrounds, and perspectives.

We\'re looking for a highly driven and motivated COE Specialist / Manager, O2C Projects (APAC) to oversee / or be part of the Order to Cash Centre of Excellence (COE) team, for APAC. The role will be based in either Taiwan or Malaysia and will report to the Head of Order to Cash, APAC.

Responsibilities:

As part of this exciting team, we:

Establish new revenue streams: Collaborating closely with commercial teams to cultivate innovative revenue opportunities and initiatives, while prioritizing positive return on investment (ROI).

• Execute testing and consult on system and process roll-outs.
• Drive ongoing enhancements and SOP development: Engaging in consultations, ensuring alignment, and conducting UAT (User Acceptance Testing) for new system and process implementations, in close collaboration with business and finance users.
• Create and update current SOPs and DTPs to align processes across FBS markets.
• Explore, learn and challenge existing workstreams to elicit continuous improvements to systems and processes.
• Exhibit significant influence in advancing billing related projects with centralization efforts across APAC countries, often tasked with ensuring smooth transitions within specified timelines.
• Support the expansion of the Regional O2C team from time to time.
• Additional primary responsibilities include but not limited to:

• Assisting the SSC Service Delivery Lead in providing training and guidance to fellow team members, ensuring their timely execution of assigned projects while maintaining a focus on deliverables and milestones.
• Actively participating and making valuable contributions to process standardization and optimization initiatives.
• Proficiently managing projects, monitoring progress, and delivering updates/reports that analyze finance-specific Key Performance Indicators (KPIs) and metrics.
• Backup support where needed.
• Fostering collaboration with key stakeholders, including local management and regional finance teams, to address any queries that arise from both centralization efforts and day-to-day processes.
• Support any new systems, UATs, as well as ensuring proper documentation of guidelines or SOPs.
• Manage any ad-hoc tasks, financial topics and initiatives as required.

Requirements:

• Bachelor\'s Degree in Accountancy or any business-related course.
• At least 5 years of experience in Order To Cash function.
• At least 1 year of experience in project/product management
• Knowledge of general accounting principles, regulatory standards and compliance requirements
• Has a good grasp of different systems like Salesforce, SAP, SQL, Google Studio, and other Business Intelligence tools, or is eager to acquire proficiency in these systems.
• Proficiency in MS Office, especially Excel, including the ability to operate computerized accounting and spreadsheet programs.
• High degree of accuracy, attention to detail and confidentiality
• Excellent analytical, problem solving and decision-making and data-entry skills
• Above average verbal, listening and written communication skills
• Effective planning, organizational, stress, and time management skills
• Sense of urgency and ability to meet deadlines
• Ability to work independently or within a team
• Languages: Proficient in Speaking, reading and writing English, and proficient either in speaking and reading Cantonese & Traditional Chinese (To liaise with overseas stakeholders and also process document in Chinese)

What we offer:

• A dynamic and challenging work environment.
• A company committed to developing you personally and professionally.
• A great working atmosphere with regular company and team events.
• A vibrant and international team committed to diversity and inclusion.
• Responsibility from day one in a fast growing and global company.
• Other benefits include free food, health and dental insurance, and learning and development opportunities!

Our parent company, Delivery Hero, is a global leader in the food delivery industry processing over 3 million orders every day and operating in 40+ markets in the world, with 18,000 employees and approximately 500,000+ restaurant partners.

Foodpanda