Job Description

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You Lead the Way. We\xe2\x80\x99ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you\xe2\x80\x99ll learn and grow as we help you create a career journey that\xe2\x80\x99s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you\xe2\x80\x99ll be recognized for your contributions, leadership, and impact\xe2\x80\x94every colleague has the opportunity to share in the company\xe2\x80\x99s success. Together, we\xe2\x80\x99ll win as a team, striving to uphold our and powerful backing promise to provide the world\xe2\x80\x99s best customer experience every day. And we\xe2\x80\x99ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let\'s lead the way together.

Our corporate functions provide the critical strategic leadership that drives our business forward. From roles in business strategy, colleague experience or communications to legal, compliance or administration, there\xe2\x80\x99s opportunity to make your expertise an essential part of how we bring our vision to life. As part of one of our Corporate teams, the work you do and your contributions to supporting, promoting and enhancing our brand will have a significant impact on how we continue to back our customers, communities and colleagues now and into the future. Find your place in a corporate function on #TeamAmex.

How will you make an impact in this role?

The Employee Relations (ER) Strategy and Enablement team is a global team that administers and supports ER systems and compliance; drives data integrity, reporting, and analytics; develops and executes global minimum standards, colleague-affecting policy, and strategy; and creates and implements training.

The ER Manager is primarily focused on ER data analytics and identifying trends, gaps, and opportunities within ER and across the enterprise to inform workplace conduct, and culture, as well as building out reporting infrastructure and materials to support the ER function. This person will also be responsible for managing a broad range of activities both within the market and regionally, while also collaborating globally, including, but not limited to, data quality, compliance, and training to develop and implement ER strategy and deliver on ER and HR goals, with an enhanced focus on business conduct. As the Strategy and Enablement team continues to grow and expand, this person will play a key role.

Due to the global composition of the team, the nature of the work, key partnerships and the reporting relationship, the ER manager will be expected to work United Kingdom/Greenwich Mean Time (GMC) with the additional flexibility to work beyond traditional working hours as necessary.

Responsibilities

• Develop deep subject matter expertise of the ER function, including ER data and ER database and reporting system, as well as other HR systems.
• Develop deep subject matter expertise of regional internal & external market drivers, employment laws and regulations, industry trends, and strategy.
• Support the data integrity efforts, including quality monitoring regional ER data and providing guidance and training to ER market teams and business partners.
• In conjunction with global efforts, develop and write queries to analyze regional data to identify trends, gaps, and opportunities within ER and across the enterprise across a broad range of ER areas, including conduct and culture.
• Collaborate with the Strategy and Enablement team to drive regional requirement gathering, dashboard design and buildout to create scalable data models that can support an expanding ER function.
• Design and develop regional reporting materials, such as reports, presentations, and visual aids to inform and influence decisions
• Manage regional data requests for sensitive colleague information maintaining data privacy and confidentiality and ensuring a high degree of accuracy.
• Support the Strategy and Enablement team on developing key metrics that measure various ER processes and strategic initiatives.
• Engage with regional and global ER leadership, as well as regional HR and business unit leadership.
• Contribute to a positive team working environment and lead, manage, and participate in various ad-hoc initiatives / other duties as assigned.

Minimum Qualifications

• Two years\xe2\x80\x99 experience with HR operational processes, data, and reporting.
• Ability to think critically and independently.
• Ability to manage work with the utmost level of confidentiality and discretion.
• Strong working experience with MS office applications, including extensive knowledge of Excel and PowerPoint.
• Knowledge and working experience working with Tableau visualization software.
• Strong written and oral communication skills; comfort in engaging with senior leadership.
• Subject matter expertise of regional labor/employment laws and compliance requirements.
• Established record of building partnerships and teamwork within a matrix environment.
• Strong sense of business acumen and attention to detail.
• Adaptable, logical, and capable of flexing solutions and changing demands.
• Comfortable working in a highly-matrixed environment.
• Strong problem-solving skills, including the ability to effectively address any issue in collaboration with others as appropriate; ability to proactively anticipate problems and opportunities and confidence to use initiative to pursue solutions.
• Strong analytical, verbal, and written skills, including the ability to translate complex and disparate information into a comprehensive and cohesive conclusion to be understood by all levels of the organization.

Preferred Qualifications

• Experience with CLR case management processes, data, and reporting.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

At American Express, you\xe2\x80\x99ll be recognized for your contributions, leadership, and impact\xe2\x80\x94every colleague has the opportunity to share in the company\xe2\x80\x99s success. Together, we\xe2\x80\x99ll win as a team, striving to uphold our and powerful backing promise to provide the world\xe2\x80\x99s best customer experience every day. And we\xe2\x80\x99ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

American Express