Job Description

Role Responsibilities * Role Responsibilities To take responsibility and accountability for the management of all Problem Accounts and other accounts specifically assigned to ME Collection, CPBB (CG12 to 14). * To ensure that risks are pro Role Responsibilities Role Responsibilities To take responsibility and accountability for the management of all Problem Accounts and other accounts specifically assigned to ME Collection, CPBB (CG12 to 14). To ensure that risks are properly identified and assessed, account objectives are agreed and that strategies and action plans are formulated and implemented so as to minimize risks, prevent losses, maximize recoveries and restore profits through rehabilitation, workout, direct recovery actions and legal processes. Strategy. Communicate and ensure proper execution of the defined collection strategies maximizing the productivity and effectiveness of technology and collectors. Business. Ensure all ME Collection, CPBB (CG12 to 14). collections policies and procedures comply with Group Policies and Standards. Assure proper and updated documentation of all in-country policies and procedures are maintained at all times Processes. To manage designated Problem Accounts and other accounts specifically assigned to ME Collection, CPBB (&ldquoMEC"). To assist MEC&rsquos Senior Account Managers to represent and negotiate to protect the Group&rsquos interest in complex group and multi-lender restructuring / recovery actions by using strong influencing skills. To manage the potential risk from litigation, regulatory and other claims and to negotiate personally in complex situations.To formulate account strategies and action plans. To make recommendations about impairment provision on the designated Problem Accounts. To ensure that forecasts on Loan Impairment Provision are accurate and timely. To ensure that lessons learned from bad debt/problem loan experiences are shared on a Group wide basis People & Talent. To deal with external and internal stakeholders and develop robust workable relationships with them . Well verse with the banking system and the accounting activities. To maintain a broad business knowledge and to structure creative solutions. Risk Management. To evaluate and make judgements on the credit risks of applications as required, and to assume personal responsibility for particular accounts Ensure that control issues &/or gaps arising from Internal Audits, Business Risk Reviews, peer reviews, regulatory reviews, Group Collections review and Collections QA reviews are actioned and closed within the stipulated timelines. To ensure that the risks arising from litigation, environmental claims, regulatory censure or potential reputational loss in regard to Early Alert Accounts and Problem Accounts are minimized. Governance. To be well versed in relevant law & regulations to provide guidance in legal issues. To ensure compliance with Group and Local policies, procedures and codes, including anti-money laundering regulations. Regulatory & Business Conduct. Display exemplary conduct and live by the. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead theMalaysia Collections Management Support teamto achieve the outcomes set out in the Bank&rsquos Conduct Principles: [Fair Outcomes for Clients Effective Financial Markets Financial Crime ComplianceThe Right Environment.] . Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Key stakeholders. Senior Credit Officers / Credit Officers Relationship Managers of: Corporate & Institutional Commercial & Private Banking Retails Customers Country / Business Finance Country Audit Country Legal Country Compliance Group Special Asset Management (GSAM) Other members in CPBB chain Legal firms Accounting firms Valuers Real Estate Agents, Auctioneers Insurers Receivers & Managers Liquidators Our Ideal Candidate Strong negotiation, managerial and organizational skills to manage the accounts. Strong interpersonal skills coupled with professional integrity in order to command respect / credibility in situations involving conflicting interests (internal and external). Tertiary academic qualification and/or extensive practical know-how in accounting, finance and banking practice and theory. Significant experience in the banking industry, with sound knowledge of risks involved in lending particularly corporate lending. Sound practical and technical knowledge of laws relating to bankers' rights, corporate finance, security documentation and realization, appropriate Corporate Law, receivership, bankruptcy and winding up. Ability to resolve conflicts, manage crises and solve problems, withstand pressure, work efficiently, set priorities and organize management time among numerous accounts needing urgent attention simultaneously, with initiative, creativity, resourcefulness, analytical ability, energy and determination to execute and win. Ability to communicate well both orally and in writing, and to conduct meetings (often in hostile/confrontational circumstances and/or at very Senior Corporate / Bank levels) and focus to relevant issues. An ability and willingness to exercise initiative, make decisions, exercise responsibility and accept accountability for actions taken / decisions made. About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity , together with our brand promise, to be here for good are achieved by how we each live our valued behaviours . When you work with us, you'll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum Flexible working options based around home and office locations, with flexible working patterns Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process. Visit our careers website