Collection Officer (penang Hub)
Job Description
Call on 1 to 29 days delinquent and over limit unsecured and secured accounts and follow up with borrowers to secure payments Manage unsecured and secured accounts in the Debt Manager Collection System to prevent control flow through of accounts to 30 days past due and to achieve targeted delinquencies Manage and achieve daily productivity standards in terms of attempts; contacts, PTP Kept and amount collected Handle delinquent customers\' request for interest waivers, queries and complaints Ensure that collection actions taken are within corporate guidelines, and collection policies Able to take on additional tasks and/or projects when assigned. Job Requirements: Experience in collections/customer service/contact centre will be an added advantage Possess good spoken English and third language proficiency will be an added advantage Strong persuasive, negotiation and communication skills Customer-oriented and has good customer service with active listening skills Possesses strong Emotional Intelligence (EQ) ability Ability to work under pressure with KPI and targets Willing work extended hours and weekends as and when required Position is open for fresh graduate & entry level
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Job Detail
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Job IdJD1005900
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationPulau Pinang, Malaysia
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EducationNot mentioned