Contact Centre Advisor (sg Cs)
Job Description
At AIA we\'ve started an exciting movement to create a healthier, more sustainable future for everyone. Sound like you Then read on. WE ARE LOOKING FOR Responsible for handling customer inquires via telephone, email, or online platform. 1.Attend to inbound call, email and fax enquiries regarding claims, letter of guarantee request and policy member maintenance, received from corporate clients (Insured Employees/Members, HR personnel, Agents, Brokers). 2.Escalate enquiry to other relevant departments, follow-up and keep customer informed consistently. 3.Update enquiry details and claim documents into system. 4.Issue Letter of Guarantee to panel hospital and insured member. 5.Delivering and maintaining minimum customer service standard as set by the company. 6.Performs other responsibilities and duties periodically assigned by supervisor in order to meet operational and/or other requirements. 7. Preferable 3 to 4 years of experience in customer service in call centre environment / healthcare / insurance industries. 8. You will be following Singapore working calendar.
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Job Detail
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Job IdJD966565
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMalaysia, Malaysia
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EducationNot mentioned