Job Description

Job Highlights

5 days work week (Mon to Fri) Rotating shift Permanent role Immediate vacancy

Responsibilities

Handle incoming calls and respond to customer's emails on employee wellness, medical and benefits plans Maintain complete and accurate records of customer interactions in the Customer Relationship Management (CRM) system Handle flexible benefits claims from end to end--verifying documentation, coordinating with employees or HR for missing details, and assessing claims for accuracy and fraud risk Manage, resolve, and close customer complaints and feedback, as well as handle employee inquiries related to claims adjudication Ensure timely follow-up with both internal and external stakeholders on pending cases to provide swift resolution Perform ad-hoc tasks as assigned by management

Requirements

Minimum of 3-4 years' experience in a call centre or customer service role, with some understanding of claims workflows or insurance processes considered a plus. Experience with

CRM systems and claims management software to track and resolve claims effectively.

Familiarity with

flexible benefits, health insurance, and claims processing

Proficiency in Microsoft Excel for reporting and data management is an advantage. Knowledge of Mandarin is an advantage to support Mandarin-speaking clients Excellent verbal and written communication skills Exceptional problem-solving abilities, attention to detail, and a proactive approach to customer service Strong organizational and time management skills, with the ability to handle multiple claims and inquiries at once

Willingness to work on a rotating shift to meet business needs

Job Types: Full-time, Permanent

Pay: RM3,000.00 - RM4,500.00 per month

Benefits:

Health insurance
Application Question(s):

Are you familiar with flexible benefits, health insurance, and the claims processing workflow? Are you willing to work on a rotating shift to meet business needs? Do you have experience working with CRM systems and claims management software?
Experience:

call centre environment: 3 years (Required)
Language:

* Mandarin (Required)