Contact Centre Service Agent
Petaling Jaya, Selangor, Malaysia
Job Description
Company Background:We are representing our client a small appliance repair service (repair of IT products, such as PCs, Monitors, printers and other IT peripherals) to look for potential candidate to join their team as Contact Centre Service Agent (Bahasa Indonesia Speaker)Job Responsibilities:
- Answers inbound calls/chats and makes outbound calls, as necessary
- Evaluate problems and complaints of the callers and provide proper solutions to them
- Respond to the needs of customers and provide personalized service
- Provide information on the companys products or services and generate interest in the offer
- Upsell products and services
- Research needed information using available resources
- Process orders, forms, and applications
- Route calls to other team members whenever needed
- Make relevant notes from customer interactions
- Identify any issues that customers might be struggling with
- Report on customer feedback
- Complete call logs and reports
- Manage & update customer databases
- Follow-up on customer calls
- Boost customer loyalty by offering a proper experience over the phone
- Candidate must possess at least a Diploma, Bachelor\'s Degree, any field
- At least 1 years of working experience in the related field
- Strong written and oral communication skills in English and Bahasa Indonesia
- Confident to perform well under pressure
- Working location : Petaling Jaya
- Working hours : Mon - Fri (9am - 6pm) & Alternate Sat (9am - 1pm)
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Job Detail
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Job IdJD1055426
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationPetaling Jaya, Selangor, Malaysia
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EducationNot mentioned