Job Description

HSBC Bank Malaysia Berhad Hiring! Full Time Contact Centre Service and Sales Representative 1 in Kuala Lumpur - Ricebowle.target.src = 'https://files.ajobthing.com/assets/premium-job/premium-default-banner.png'" class="object-contain aspect-companyBanner w-full" data-v-063f2593>Contact Centre Service and Sales Representative 1ReportFollowUndisclosedKL City,Fresh GraduatesBe an early applicant!Posted an hour ago xe2x80xa2 Closing 16 Apr 2025Be an early applicant!SaveApplyRequirements

• Minimum SPM qualification, Diploma or Degree would be desirable.
• Knowledge in banking products is an added advantage.
• Experience in customer service or sales roles are desirable.
• Fresh graduates are encouraged to apply.

Responsibilities

• Performing outbound calls to existing HSBC customers by cross selling various financial products.
• Using appropriate sales tools and scripts to enhance product knowledge as well as to generate sales and customer interest over the phone.
• Maintaining high service standards by ensuring that customers' needs and being met besides recommending appropriate financial solutions.
• Following through on the customers' requests and convince the customers to take up the products based on their needs while maintaining the customer experience.
• Adhere to company's call guide policies to ensure that call quality is up to the bank's standard.

Benefits

• A competitive base salary with quarterly bonus
• HSBC provides various leave policies that allows you to rest, recuperate and balance personal and family commitments
• Supportive management team onsite to ensure that you will be well equipped with product knowledge on the job
• Attractive benefit package
• 5-day working shift pattern - 8 hour shift with an hour break time
• Rewards and recognition for your success and contribution to the team

SkillsCommunication Skills Telesales Telemarketing Customer Service Problem-Solving SkillsImportant InformationNever provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report this Job ad.

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