Job Description

Master Trainer

Position Overview

The

Master Trainer

is responsible for creating, delivering, and amplifying compelling product stories across the retail ecosystem. This role focuses on developing impactful training programs, producing rich and social-media-ready content, strengthening channel readiness, and enabling retail partners to become confident product advocates.

Working closely with PR&I, marketing teams, retail partners, and regional stakeholders, the Master Trainer plays a critical role in improving product knowledge, sales confidence, and overall customer experience across markets.

Key Performance Indicators (KPIs)

Performance will be measured based on, but not limited to:

Number of Retail Pro training sessions delivered Number of Distributor/OEM training sessions conducted Training attendance rate and engagement performance Channel subscriber growth Short-form video performance (average views & engagement rate) Percentage of fully accredited Retail Pro stores Total number of accreditation completions Effectiveness of readiness events and quality of product insights gathered

Qualifications

Education

Bachelor's degree in

Marketing, Business, Communications

, or a related field

Experience

3-5 years

of experience in product training, retail training, content development, or partner enablement

Skills & Competencies

Strong content creation skills, including training decks, rich media, and storytelling assets Excellent presentation and facilitation skills across physical and digital platforms Solid understanding of retail operations, channel behaviour, and partner enablement Analytical mindset with the ability to interpret performance data and derive actionable insights Highly adaptable, proactive, and comfortable working across multiple markets and cultures

Working Location

Remote
Job Types: Full-time, Permanent

Pay: RM6,500.00 - RM7,000.00 per month

Experience:

Product Review: 1 year (Preferred) Blogging: 1 year (Preferred) Video Editing: 1 year (Preferred) Content Creation: 1 year (Required)
Language:

Mandarin (Required)
Work Location: Remote