Job Description

OverviewContent Reviewers/Moderators are responsible for the day to day management of Application or Internet content, ensuring a quality experience is provided to millions of application or internet users. Reviewers have the opportunity to make a significant and direct impact on the quality of social media and advertising products. Work includes screening and monitoring social media sites or applications for abusive, violent, maliciously false or other inappropriate content ensuring a safe experience for users and communities. Content Reviewers are responsible for optimal quality and productivity levels by making decisions regarding the content based on guidelines and policies. Work may also include backend processes to include the processing of global user feedback of the platform and replying to users in accordance with established policies. Requires energetic professional with some technical aptitude and strong attention to detail. Experience in social media and advertising and in dealing with online website navigation is required.Qualifications\xe2\x97\x8f High School Diploma required
\xe2\x97\x8f Understanding and cultural sensitivity of language/culture supported (minimum 6 years in country)
\xe2\x97\x8f Resiliency: Ability to view content that may be offensive, strong or abhorrent, with understanding.
\xe2\x97\x8f Fluency in written and spoken English or language required by the project
\xe2\x97\x8f Proven ability to deliver highest quality results while paying strict attention to detail.
\xe2\x97\x8f Analytical, a quick learner, and have a penchant for providing a better experience for Internet users.
\xe2\x97\x8f Ability to work in a fast-paced environment with high volume and complex demands.
\xe2\x97\x8f Strong team player that can remain positive during challenging assignments and balance priorities when necessary.
\xe2\x97\x8f Have a strong desire to learn continually and grow professionally.
\xe2\x97\x8f Personal experience using internet websites and internet social communication tools.
\xe2\x97\x8f If required by project: Strong knowledge of national and international political, historical and social news and figures in the media.
\xe2\x97\x8f Comfortable with and understand that the job requires reviewing internet content that may be deemed inappropriate and/or contain explicit material.
\xe2\x97\x8f Strong work ethic and ability to work with minimal supervision.Responsibilities\xe2\x97\x8f Responsible for evaluating online social media and advertising content in conjunction with policy.
\xe2\x97\x8f Visually navigate and review images and text-based content through internally developed applications or client tools as appropriate.
\xe2\x97\x8f Participate in meetings to discuss findings and ongoing recommendations.
\xe2\x97\x8f Use internally developed applications to generate quality reports if required.
\xe2\x97\x8f Maintain high quality deliverables in daily workflow.
\xe2\x97\x8f Examine content which may include ad units, applications or web pages and record findings and opinions using web-based tools and workflow systems.
\xe2\x97\x8f Processes global user feedback in accordance with established procedures.
\xe2\x97\x8f Reply to users in accordance with client guidelines. May included managing seller inquiries through communication channels (email, chat, social media) to solve issues faced in various markets
\xe2\x97\x8f Label areas and add remarks as per the process
\xe2\x97\x8f Prepare feedback reports using available tools
\xe2\x97\x8f Maintain high quality deliverables in daily workflow
\xe2\x97\x8f Provide first level troubleshooting and resolution of issues Take ownership of escalations as required and follow through to resolution. Further escalate as appropriate.
\xe2\x97\x8f For Ecommerce accounts: Engage sellers to establish long term relationships
\xe2\x97\x8f Work with engineering and linguistics to help improve the quality of next generation web services as required.
\xe2\x97\x8f Work with exceptional attention to detail and deliver optimal quality and productivity levels through data analysis.

Teleperformance