Job Description

:Graduate or DiplomaSoft skills:\xe2\x97\x8f Ability to work independently\xe2\x97\x8f Experience with social networking (or similar programs) Internet Savvy\xe2\x97\x8f Interested in social media and current events (trending topics, viral news etc.)\xe2\x97\x8f Quick learner and adaptable to learn new processes, concepts, and skills\xe2\x97\x8f Be organized and able to manage time and tasks efficiently\xe2\x97\x8f Strong attention to detail and a desire to deliver accurately, efficiently and to a high standard\xe2\x97\x8f Have a neutral mindset towards different content that needs classification, regardless of the content itself\xe2\x97\x8f Result-oriented, self-motivated, independent and inquisitive\xe2\x97\x8f Able to thrive in a fast-paced and team-oriented environment\xe2\x97\x8f Excellent analytical and research skillsTechnical Skills\xe2\x97\x8f Excellent written, reading & spoken communications skills in Required Language and understanding of local culture\xe2\x97\x8f Good communications skills (English)\xe2\x97\x8f Online community experience and exposure\xe2\x97\x8f Experience with confidential information collection and management (preferable)Other Requirements:\xe2\x97\x8f Willing to work in 24x7 environment\xe2\x97\x8f Should be comfortable working with explicit & sensitive content\xe2\x97\x8f Ability to manage critical situations with minimum supervision\xe2\x97\x8f Good interpersonal and communication skills\xe2\x97\x8f Ability to perform in adverse situationsDetailed Role & Responsibilities:\xe2\x97\x8f Moderate content to ensure accurate and precise decision is applied in the online space in compliance with client\xe2\x80\x99s policies and guidelines\xe2\x97\x8f Gaining full understanding and in-depth knowledge of client policies and guidelines\xe2\x97\x8f Reviewing user generated content and editorial generated content including but not limited to text, images, audios, videos\xe2\x97\x8f Review sensitive content, sometimes involving graphic or otherwise disturbing text/videos/images\xe2\x97\x8f Identifying improvement opportunities and solutions to problems\xe2\x97\x8f Analyze and identify content that is not in compliance with requirements and flag for action in a timely manner\xe2\x97\x8f Review the reported content within agreed turnaround times and standards of quality\xe2\x97\x8f Recognize trends and patterns, and escalate issues outside of the established policies\xe2\x97\x8f Use market specific knowledge and insights to spot and scope solutions to improve the support of user community\xe2\x97\x8f Ensure on meeting daily KPIs\xe2\x97\x8f Ensures that the process is followed correctly in Service Operations\xe2\x97\x8f Ability to learn to work with customer internal tools\xe2\x97\x8f Maintain a high degree of confidentiality while meeting strict deadlines.#LI-CTSAPAC

Cognizant