Job Description

Contract For Service

Location: Malaysia (MY), Kuching, Sibu, Miri

Company: Sarawak Energy, Retail (50034029), SCORE Billing & Credit Control (50034242),

Number of Openings: 5

Job Category: Contract

Closing Date: 28 January 2023



SCOPE OF SERVICES:

1. Daily Credit Control activities:

• To monitor daily activities for debt recovery for active, disconnected and final debtors (government and non-government accounts):-
• To make sure reminders are sent to customers with outstanding energy bills by email & monitor their payment.
• If there is no payment after reminders, to trigger disconnection.
• If there is no payment after disconnection, to trigger civil claims.
• To manage the individual search at JPN, company search at SSM or ROS, to trace the whereabout of the customers.
• To submit bad debts (after all recovery effort exhausted) to Appeal Committee / Retail Asset Disposal Committee for recommendation to CEO SESCO for writing off.
• To compile and submit unclaimed money to JAN before March of every year.

2. Monitor & report debt recovery result to the management including in-depth analysis and to execute immediate intervention and mitigation actions if performance is off-track:

• To prepare reports (such as AOD Report, Top 30/100 outstanding Reports) for management, including following up actions taken.
• To monitor and report the debt recovery results (Active, Disconnected, FAD & FAC) on weekly basis.
• To analyze the accounts with prolonged estimate readings / MT66 issues and bring up to the relevant appeal committee for revision.

3. Handle and deal with internal and external customers enquiries and requests:

• To manage the customers\' enquiries through emails, telephone calls or walk-in.
• To handle customers\' request for instalment plans.

4. Adhere and comply with all policies and regulations of the Company and any legal requirement:

• To adhere to all PPG & SOP of the Company eg. Punctuality for work, good office discipline and taking good care of Company\'s assets.
• To comply with the Electricity Ordinance, Safety Rules and any other legislation.

5. Others:

• Participate in 5S activities & adhere to Company\'s Quality Policy & Procedures.
• To perform any other duties as instructed by supervisor and manager.

THINKING ENVIRONMENT & CHALLENGES (PROBLEM-SOLVING):

• Having the good customer service mindset
• Being proactive and willing to do the extra efforts in the recovery actions
• Willing to learn and improve knowledge related to recovery actions
• Having the sense of urgency and always giving prompt response
• Having good teamwork and take responsibility on all the assigned tasks

QUALIFICATION & WORK EXPERIENCE (KNOW-HOW):

• Degree in Finance, Economics, Accounting (or equivalent)
• Basic debt recovery experience
• Ability to effectively communicate with & customers.
• Aware of Company\'s policies, rules and circulars

This position is offered on Contract for Service terms & conditions.

Sarawak Energy