Job Description

From fast answers to deep insights, Mintel has provided research and intelligence solutions to consumer-focused businesses for more than 50 years. With a combination of world-class syndicated tools and custom insight solutions, we are the eyes and ears in the markets that matter and the insights behind our clients' next big idea.



Contract-to-Cash Manager takes the lead in driving our end-to-end C2C operations -- from contracting and billing to collections, reconciliation, and compliance. We're looking for a skilled accounting professional with strong ERP and Excel expertise, proven leadership experience, and the flexibility to support our global business.

What You Will Be Doing:

Manage the end-to-end process of Contract-to-Cash, ensuring timely and accurate Contracting, Billing, Collections, and Cash posting. Collaborate with cross-functional teams to resolve issues impacting Contract-to-Cash activities effectively and streamline processes. Ensure proper reconciliation of contract information and revenue data. Identify discrepancies, errors, or potential risks in contracts and escalate issues to relevant stakeholders for resolution. Ensure accurate customer account balances, efficient processing of remittances, and collaboration with Collections to resolve aged items. Partner with internal and external stakeholders to deliver business requirements, manage risks, and enhance customer experience. Implement and maintain compliance with financial and tax policies, procedures, and internal controls. Ensure contracts, billing terms and revenue recognition comply with company policies and accounting standards. Manage month-end closing activities and support audits as required. Coach, train and mentor team members to build a high-performing and customer-focused culture. Conduct performance reviews and personal development planning for direct reports. Provide regular Contract-to-Cash KPI metrics and insight to Finance and Business leadership team. Identify and implement improvement actions. Drive continuous improvement initiatives and SOP updates to enhance efficiency and reduce operational risks. Perform any other ad-hoc duties as assigned by superior.

Who We Are Looking For:

Bachelor's degree in accounting. Minimum 8 years of working experience in Contract-to-Cash, with at least 3 years in a managerial role. Strong knowledge of accounting principles. Prior experience in SSC (Shared Service Centre) or multinational company. Proven success in leading high performing Contract-to-Cash team and process transformation project. Strong analytical, problem solving, and communication skills. Proficient in MS Office. Intermediate to advance MS Excel skills (VBA, VLookup, Pivot and basic formulas). Proficiency in accounting software and ERP systems. Experience in MS Dynamics CRM, NetSuite and automation tools (RPA and Power Automate) is highly desirable. Ability to work independently and collaboratively in a face-paced environment. Flexible to work when required during Malaysia public holidays in which replacement holidays will be provided. Flexible to work on staggered hours to support UK & US timing

What We Offer:

A culture that supports true collaboration whilst embracing remote working. Flexible start time and end time. Blended (office/home) approach to work. Approach to personal development where we encourage individuals to grow and share what they've learned. Social events, both within the department and across the company. Generous annual leave and wider circle employee benefits. Additional one day off to celebrate your birthday. Membership in Employee Resource Groups (Mintel Diversity, Mintel Wellness, and Mintel Gives). Giving back is part of our culture with this in mind, Mintel gives employees 2 days' leave per year to join local volunteering activities organised by our Mintel Gives (where applicable). Mental health and wellbeing support via Modern Health App. Beautifully designed offices foster collaboration and fun.

Mintel is an equal-opportunity employer that is committed to the strength of an inclusive workplace.



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