Under broad direction, enables service excellence and customer satisfaction by providing training and guidance to individuals engaged in well site service work. Reviews performance data to identify trends and opportunities for performance improvement. Promotes the use of the Halliburton Management System (HMS). Promotes and encourages safety and service quality. Monitors on-site field performance assessments (End of Job Customer Survey (EJCS)/ Key Performance Indicator review). Champions the implementation of new technology within Product Service Line (PSL). Assists employees with Human Resource Development and Human Resources issues (i-Learn, PPR). Trains, mentors, and assesses competencies of employees engaged in well site service work. Coordinates and assists with the Correction, Prevention, and Improvement (CPI) process for PSL. Investigates and performs follow-up activities on unplanned events and/or jobs. Investigates accidents, injuries and incidents within assigned PSL. Coordinates the hiring process for assigned PSL; in concert with Human Resources. Interfaces and works effectively with Service Coordinator counterpart pursuant to employee development and evaluation issues. Job role contributes directly to value creation. Skills are typically acquired through completion of an undergraduate degree in production and operations management, industrial engineering, or similar disciplines and a minimum of 5 years of experience in Halliburton Product Service Line (PSL) field operations which includes experience in a Halliburton Technical Planner role. 8-10 years of Halliburton Product Service Line (PSL) field operations experience, including experience in a Halliburton Technical Planner role may be substituted in lieu of undergraduate degree requirement.
Halliburton is one of the world\'s largest providers of products and services for the energy industry. With 60,000 employees, representing 140 nationalities in more than 80 countries, the company helps its customers maximize value throughout the life cycle of the reservoir from hydrocarbon finding and managing geological data, to drilling and evaluation of formations, construction and settlement of wells, and optimizing production throughout life asset.
Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5