Job Description

About HireRightHireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. We offer expertise from our regional centers across 200 countries and territories in The Americas, Europe, Asia, and the Middle East. Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwideOverviewThe credit and collections coordinator role is one of Finances main customer facing positions which supports Account Receivable function including dispute resolution and customer service. Individuals in this role are required to achieve company goals and maintain a low overdue %, follow up with customers via calls, email and meetings for issues resolution to ensure timely collections. Our Credit and Collection Coordinator should exhibit professionalism and trustworthiness, excellent communication skills, as well as an ability to work independently and perform timely escalations.Responsibilities

• Performs effective debt collection activities across various HireRight and GIS entities on large customers according to company revenue segmentation via calls, emails and
• Manages of a portfolio of clients, monitor, and ensure the timely recovery of the accounts receivable (AR) according to our policies.
• Analyze, review, and determine the root cause of a collection issue and build relationship with internal and external stakeholders.
• Escalate on time any issues detected that impacts the collection on time.
• Reports any significant past due in the AR and/or any situation that could have an impact on collections.
• Provide constant update of account status.
• Resolve Salesforce queue and general inbox customer inquiries.
• Apply business logic to properly categorize a collection issue and resolve them in cooperation with appropriate internal departments.
• Prioritize daily tasks and collection actions to ensure the decrease of the past due balances on assigned customers accounts.
• Conducts balances and AR reconciliations with Customers in accordance with the corresponding credit policies.
• Explain standard accounts receivable related policies and procedures to internal and external stakeholders.
• Access, understand, and utilize detailed and summary level collection reports.
• Perform analysis on different detail levels to present and provide explanations to top management. (aging, bad debt , top offenders)

Qualifications

• High school diploma or equivalent required
• College degree preferred (Administrative)
• 3 to 5 years in collections experience
• High/proficient written and verbal communication skills in English
• Highly organized, detail-oriented, and great follow-up and follow-through skills
• Solution oriented with a sense of urgency.
• Intermediate knowledge in Excel
• Ability to thrive in a face-paced environment with quickly changing business needs.
• Ability to work independently and apply analytical thinking while navigating through complex matrix environments.
• Ability to adhere to processes, procedures and guidelines during the execution of tasks and assignments.
• Strong confidentiality standards
• Customer service-related experience is an advantage.
• D365 experience is an advantage.
• Salesforce experience is an advantage.
• Experience in Shared Service Center environment is an advantage.
• Ability to work effectively in a multi-national, matrix organization.

What do we offerHireRight, LLC is an Equal Opportunity EmployerMinorities / Females / Veterans / DisabilitiesHireRight does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of HireRight and HireRight will not be obligated to pay a placement fee.All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search.

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