Job Description

About the Role We are looking for an experienced and engaged Customer Accounts Receivables and Collection Specialist to join our dynamic Accounts Receivables team to collect customer overdue invoices and payments, resolve customer queries, and support the business with respect to customer invoicing and payment questions.
The role requires a very dynamic professional with the ability to balance between maintaining trustful relationships and guaranteeing timely payments.
You should possess outstanding communication and negotiation skills, as well as in-depth knowledge of laws and policies related to debt collection. In line with division objectives, policies and procedures and under supervision of more senior specialist, you will perform credit and collection management tasks for a determined portfolio of customers, in order to achieve optimal management of account receivables, bad debts and customer satisfactionWhat to expect:Supervise assigned accounts to identify unresolved debts on a daily basisIdentify outstanding account receivables and Follow-up with clients on overdue accounts.Investigate historical data for debts and billsContact clients and discuss their overdue paymentsTake actions in order to encourage timely payments and Develop effective re-payment plans.Oversee all monthly payments and refunds.Resolve billing issues and customer credit issuesPerform Credit checks applying Credit policy.Suggest, Prepare and Supervise credit extension to accommodate with complex cases.Research and implement effective collection techniques.Perform all administrative duties related to ensuring office efficiency.Update account status records.Respond to client account queries in a timely and professional manner.Prepare and present reports on collection activities and progress.Identify opportunities for improvement to processes, procedures or tools.What will make you successful:Degree holder, preferably in finance/accounting/Business AdministrationAt least 2-3 years of professional experience within an international environment, in direct relation with credit and collection management duties, of which 1 year within a SWIFT department that has customer interaction and exposureProven experience as a Collection Specialist or similar role with a minimum of 2 years experienceExcellent knowledge of billing procedures and of various collection techniquesComfortable working with targetsProblem-solving and critical-thinking skillsVery good analytical skills, with good knowledge on excel advance analyticsAccurate and quality oriented with a strong process minded and adherence to policiesOutstanding communication and interpersonal skillsHighly-skilled in negotiationFluent in English: spoken and writing plus a second language is a mustAble to stablish strong networks within the company in a very multicultural environmentStrong interest to understand SWIFT products and services and how the overall customer experience affects payment behavioursInterest in working with banking systems \xe2\x80\x93 understand payment methods trendsTeam playerRole requires a minimum of 2 days working in office (up to 5 days)What we offerWe give you the freedom to be yourself. We are creating an environment of unique individuals \xe2\x80\x93 like you \xe2\x80\x93 with different perspectives on the financial industry and the world. An environment in which everyone\xe2\x80\x99s voice counts and where you can reach your full potential regardless of age, background, culture, colour, disability, gender, nationality, race, religion, or veteran/military status.

SWIFT