Job Description

Job title :GBS (Global Business Services), Customer Invoice to Cash (CI2C) Head of Credit & Collection Our Team At Sanofi Consumer Healthcare (CHC), we have one shared mission - we work passionately, every day, to \'serve healthier, fuller lives\' now and for the generations to come. In order to do so, we strive to act as a force for good by integrating sustainability along our business and employees\' mission and operate responsibly from both a social and environmental point of view. Everything we do is centered around people\'s interests - our consumers, our customers, healthcare professionals, and our employees - across the world. We are building loved brands that serve 1bn consumers worldwide, through our key platforms: Allergy, Physical & Mental Wellness, Pain, Digestive Wellness and Cough, Cold & Flu. We aspire to become the best Fast Moving Consumer Health (FMCH) company In & For the world and we aim to build a work environment where people can thrive, grow, enjoy and be at their best. CHC Global Business Services will be managing global end-to-end (E2E) processes, ensuring efficiency and effectiveness by using innovative solutions while simplifying and harmonizing the E2E process delivery. GBS is structured around the following end-to-end processes: People Services, Account to Report (A2R), Source to Value including tactical sourcing & Travel and Expenses (S2V), Customer Invoice to Cash (CI2C), Finance Pivot (FP&A), Master Data Management (MDM). Job Purpose, Key Results/ Accountabilities: Role summary Head of Credit Management and Collection has regional/cross country responsibilities to deliver credit & collection management services to CHC business as per their respective Service Level Agreements Role duties and responsibilities Lead and develop a group of credit management and collection analysts with the following responsibilities Credit management Assess customer credit risk for new & existing customers Implement regular and ad-hoc review of customer credit data Contribute to periodic reviews and updates to credit policy andguidelines and credit management operational framework Check credit availability and manage blocked sales orders Collections Perform collection activities according to dunning strategies Investigate issues and contact customer to solve payment discrepancies Escalate issues to CI2C Credit & Revenue Partner Manage dispute resolution under Ci2C responsibility Support the launch of legal actions Review AR aging report to identify and propose corrective actions for overdue Produce report on collection / dunning performance activities and propose actions plan Transversal activities Ensure compliance of processes & transactions with central policies & guidelines Contribute to business reviews and to updates to credit policy definition Build, document and transfer Ci2C Core Model process knowledge (Level 6/7) relating to Credit Management & Collections Management Continuous improvement Identify process improvement opportunities through elimination of redundant activities Participate in process automation initiatives and ensure seamless adoption and transition Participate in global projects as required People management: Provide expertise and coaching Anticipate workload and allocate resources for effective and efficient delivery Employee lifecycle management (selection and hiring of employees, onboarding, training, development, career path, termination) Evaluate employee performance and conduct performance reviews Talent development Address performance issues and make recommendations for personnel actions Motivate and reward employees Key Working Relationships : Head of Customer Invoice to Cash Head of Invoicing, Cash Application & Reporting Head of Supply Chain and Customer Service Credit & Revenue Partners Head of Credit Management & Collections SBS SKILLS, EXPERIENCE & KNOWLEDGE REQUIREMENTS: Functional Expertise in Credit Management & Collection Management processes and activities Understand and evaluate financial statements, perform detailed financial analysis and determine credit risk of customers Good business acumen Strong deductive and analytical skills Technical Computer literate and familiar with accounting applications (knowledge of SAP will be an advantage) Knowledge of Microsoft Office Interpersonal Ability to interact with internal and external clients in a professional manner Team player, able to work collaboratively transversally and with Ci2C front line teams with an end to end mindset Good communication skills Attentive to customer needs and feedback Leadership Ability to work independently and take ownership of tasks and processes Ability to organize, prioritize and structure the tasks for oneself and direct reports Ability to interact with stakeholders in a highly professional manner Attentive to detail and works with precision Result oriented, delivery driven, change agent Leads by example to deliver high quality service, customer satisfaction Background Graduate degree in accounting or finance 5-10 years\' experience in Credit Management and Collection Management preferably in an international multicultural environment Team supervision in a shared service environment Transition experience Fluent in English Better is out there. Better medications, better outcomes, better science. But progress doesn\'t happen without people - people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let\'s be those people. At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity. Watch our and check out our Diversity Equity and Inclusion actions at ! At Sanofi diversity and inclusion is foundational to how we operate and embedded in our Core Values. We recognize to truly tap into the richness diversity brings we must lead with inclusion and have a workplace where those differences can thrive and be leveraged to empower the lives of our colleagues, patients and customers. We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all.

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