Job Description

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Credit Control Collector - English Language Support (Kuala Lumpur)

This position is part of the Global Financial Operations team. The Credit Control Collector is responsible for collecting amounts, maintaining a professional relationship with hotel suppliers, and cooperating with Expedia Market Managers in different locations. We are looking for a highly motivated, goal-oriented individual with professional phone skills and carries a positive attitude.

As a Credit Control Collector, you will maintain your own account portfolio, contacting hotels via phone and email, requesting payment and reconciliation of compensation owed in accordance with their payment terms, while educating them on the benefits of partnering with us. This position requires an organized team player with strong communication skills.

What you\'ll do:

Make pro-active collection calls, send reminder emails to hotels regarding unpaid invoices and handle inbound calls from hotels

Analyze and understand the reasons why hotels delay payments

Communicate with hotels in various countries as required and bring new and innovative ideas on how to collect unpaid invoices while maintaining a great business relationship

Effectively cooperate with Market Managers in order to establish a strong Expedia Group Team

Follow up with hotels on a recurring basis and build relationships with them

Be proactive in increasing the number of accounts that pay by Direct Debit or Autopay, where available

Ability to work well with other departments including Cash Application, Supplier Relations, Invoicing, and Lodging Market Management

Meet departmental expectations/deadlines including call/email volumes, response SLAs, and collection targets

Who you are :

Bachelor\'s or Master\'s Degree in a related field; or equivalent related professional experience

Excellent English Language proficiency, additional language proficiency a plus

Working knowledge of basic programs including Excel, Word, and Outlook

Detail-oriented, organized, efficient and ability to multi-task

Excellent problem-solving, analytical and mathematical skills

Positive attitude, goal-oriented, and ability to work with minimal supervision

Excellent verbal and written communication skills

Dependable, flexible, and ability to work in a fast-paced, changing environment

Ability to handle potentially volatile situations

About Expedia Group

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group\'s family of brands includes: Brand Expedia\xc2\xae, Hotels.com\xc2\xae, Expedia\xc2\xae Partner Solutions, Vrbo\xc2\xae, trivago\xc2\xae, Orbitz\xc2\xae, Travelocity\xc2\xae, Hotwire\xc2\xae, Wotif\xc2\xae, ebookers\xc2\xae, CheapTickets\xc2\xae, Expedia Group\xe2\x84\xa2 Media Solutions, Expedia Local Expert\xc2\xae, CarRentals.com\xe2\x84\xa2, and Expedia Cruises\xe2\x84\xa2.

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Employment opportunities and job offers at Expedia Group will always come from Expedia Group\xe2\x80\x99s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you\xe2\x80\x99re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is .

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.

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