Job Description

Primary Details Time Type: Full time
Worker Type: Contingent Worker
The purpose of this role is to manage a portfolio of customers, maintain ledgers, chase debts, and ensure accurate cash allocation. The role involves credit control tasks, decision-making, and critical thinking. Additionally, the role focuses on prompt collection of premiums, minimizing bad debts, maximizing cash flow, and supporting the management team in meeting daily and monthly targets. The role also includes authorizing payments, assisting team members, performing root cause analysis, handling training sessions for new joiners, and ensuring team objectives are successfully achieved.
Your New Role:

• Ensure compliance with QBE policies, procedures and relevant legislation.
• Take ownership of the ledger and ensure that all avenues are explored to collect any outstanding debt.
• Review and reconcile credit control reports and broker/customer statements.
• Build and maintain good working relationships with both external and internal stakeholders.
• Assist in optimizing procedures to ensure effective and efficient transaction processing.
• Identify any problem areas and outstanding debt and act on those problems accordingly.
• Respond to telephone/email inquiries from customers to provide excellent customer service.
• Be aware of the annual business plan for the Underwriting Division/s your role supports.
• Complete intercompany transfers in line with procedures.

About You:

• Tertiary Degree or equivalent combination of education and work experience.
• Experience of the Xchanging process regarding accounting and settlements.
• Experience of insurance and credit control in a Financial Services environment.

About QBE
What if you could have a positive impact - at work and in the world?
At QBE, we're enabling a more resilient future - for our customers, communities, environment, and for our people. We're building momentum to achieve something significant and know our people are at the centre of our success.
Our industry offers interesting and varied careers where you can help people to protect what matters most. As part of the QBE team, you'll get to spend every day working with people who are passionate, talented and kind. And with more than 13,000 people working across 27 countries, our scale means we're big enough for your ambitions, yet small enough for you to make a real impact.
QBE Asia's operations is part of the QBE International Division, and has had a presence in Asia for more than 130 years with offices in: Singapore, Hong Kong & Macau, Malaysia and Vietnam. We continue to be recognised for our ongoing focus on digital innovation to deliver exceptional value and operational excellence for our customers, business partners, people and the community. We support ESG efforts through the QBE Foundation, which helps to create strong, resilient and inclusive communities, by focusing investment and efforts on two key areas where we believe we can have the greatest impact - climate resilience and inclusion.
Skills: Adaptability, Analytical Thinking, Communication, Credit Analysis, Critical Thinking, Customer Value Management, Financial Accounting, Financial Data Reporting, Intentional collaboration, Managing performance, Prioritization, Problem Solving, Process Improvements, Risk Management, Transaction Systems
Application Close Date: 30/10/2025 11:59 PM
How to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

Skills Required