Job Description

Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.
Job title
Credit Controller - Port Services, Asia Pacific
The position
We are looking for a Credit Controller who will be functionally reporting to Regional Credit Manager - Port Services, Asia Pacific
About the location/department
The position will be located at Kuala Lumpur which is the heart of the city and easy to get to by public transportation.
What you will be doing

• Act in accordance with all applicable credit processes and policies
• Follow up of outstanding debts with contracted customers on payment status in accordance with agreed payment terms
• Follow up of outstanding debts with spot customers on payment status in accordance with Standard Operating Process (SOP) for SPOT Credit Controllers
• Generate and send out Statement of Accounts (SOA) to customers by the agreed date indicated in agreement or as agreed with customers
• Gather information required to help investigation and resolution in Final DA Settlement disputes
• Action on funds allocation instructions to Cash collector to remit the balance amount through Share Point (Settlement allocation)
• Prepare account reconciliations on contracted customers
• Develop and maintain relationships and regular communications with customers, make phone calls to follow up on outstanding amount
• Communicate and work closely with internal stakeholders including Sales teams, Operations/Port teams, DA teams and Finance teams etc
• Assist customers, Sales teams and port networks in Credit related matters
• Escalate cases when applicable to the relevant internal network
• Act as backup support for team members when required

Who you are

• Minimum one year of relevant work experience.
• Tertiary qualifications in relevant credit/accounting course.
• Experience in the shipping industry is encouraged but not compulsory.
• Able to meet deadlines through good time management and allocation of priorities.
• Strong attention to details.
• Excellent communication skills (good verbal & written English is essential for this role).
• Excellent telephone skills - assertive but customer friendly.
• Computer literate - sound basic skills in MS Office (Excel, Word) with good keyboard and general computer skills.
• Reliable, enthusiastic and professional individual.
• Works well in a team environment.

What we offer
Strategic work location at KL Sentral with convenience travelling by Monorail, Rapid Kelana Jaya Line, MRT and KTM services as well as public buses.
International work environment and culture.
Great learning and development opportunities.
Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex!
How to apply
Sounds interesting? If you see yourself fitting into this role, please let us know why the role interest you. Apply online through our career portal at under Current Vacancies by creating a 'Candidate Home' account and thereafter upload your resume and expected salary.
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Skills Required