Job Description

The main purpose of the Credit Controller role is to manage the collections activities of accounts in the China market with outstanding invoices. This is a client facing position that also involves significant contact with internal stakeholders, often requiring collaboration between teams to resolve issues with delinquent accounts. The individual will be responsible for meeting defined key performance targets while adhering to departmental policies and processes.

Responsibilities:

• Build trust and confidence with customers, acting as their advocate when issues are raised.
• Meet key performance targets and operational objectives.
• Ensure adherence to the business engagement model, following touch point guidelines and making sure comments and tasks are properly recorded in the collections system.
• Liaise with internal and external individuals to resolve billing disputes and queries.
• Develop relationships with key stakeholders in Finance, Sales and Operations.
• Prepare daily cash allocation working file for Cash Application team
• Perform and research of unallocated and unidentified payments by reference of China Cash allocation policy
• Manage the breach of contract and disconnection process when payments cannot be collected.
• Take ownership of actions from debt and provision meetings.
• Identify accounts that require special attention and act with urgency to resolve issues.
• Approve Credit Check against current process
• Improve the payment check process between LSEG and the client
• Assist in business relationship development
• Coordination with collection agency to collect money for long-aged receivables.
• Evaluate bad debts provision based on systematic debt data analysis and supporting details
• Participate and contribute on yearend audits with internal/external auditor

Required Skills and Experience:

• College degree in Accounting, Finance, Economic
• Related financial working experience is preferred
• Fluent in speaking and writing in Chinese/Mandarin
• Good in writing and speaking in English
• Highly motivated, task oriented and able to work independently in a fast-paced environment
• Proven customer service experience, ideally working with large international clients
• Demonstrated success managing accounts receivable and resolving billing issues
• Ability to work under pressure and driven to achieve targets
• Excellent organizational skills with high attention to detail and demonstrated ability to set and manage multiple priorities
• Ability to drive performance and ensure results delivery
• Proficient in using Microsoft Office tools with strong Excel skills
• 2-4 years of experience

At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise of creating essential partnerships and open opportunities. Our open culture is central to how we deliver our purpose \xe2\x80\x93 driving financial stability, empowering economies and enabling customers to create sustainable growth \xe2\x80\x93 in everything we do.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 70 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone\xe2\x80\x99s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants\' and employees\' religious practices and beliefs, as well as any mental health or physical disability needs.

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