Job Description

ABOUT THE POSITION The Project Manager confidently owns multiple customer engagements throughout all phases of the project lifecycle and delivers projects on time and within budget. This role plans, initiates, implements, and manages project plans to enable clients to meet their objectives. This Project Manager guides all internal and external communication, identifies areas of opportunity for clients, and motivates stakeholders throughout the project to achieve project completion quickly and efficiently. RESPONSIBILITIES

• Work closely with clients to translate project objectives into achievable timelines while utilising Agile Scrum methodology
• Ensure Clients are satisfied with the quality of work delivered and the service they receive from Aquient
• Develop and manage comprehensive Project Plans and Project Timelines for each project
• Create detailed work plans, schedules, project estimates, resource plans, and status reports to drive projects quickly and efficiently to ensure projects are completed within the expected duration
• Manage and delegate work to the project team to ensure team meets all timelines
• Understand client businesses, their overall goals, objectives, pain points, areas of opportunity, definition of success, etc. and seek a clear understanding of how success will be measured in the engagement
• Manage change orders and highlight new opportunities, collaborating with a Portfolio Director and Sales as appropriate
• Track all utilization, update and manage accurate utilization/burn reports, and manage capacity to keep team efficiently staffed
• Review, oversee, and approve all customer invoices with quality and accuracy by auditing for any rate mistakes, hours mistakes, misuse of terms, or any similar errors
• Provide assistance to clients in the form of generating and analysing reports, building dashboards, providing end-user support, creating account configuration worksheets, providing training, and assistance with IP warming planning, strategy & tracking
• Coordinate, plan, and facilitate all internal and external meetings
• Guide and own all customer communications, as well as organize customer on-sites by coordinating logistics, planning agendas, building and deliver presentations, and demonstrating the value of on-site visits to the customer
• Provide an accurate and timely forecast for project engagement through thorough planning of work
• Manage conflicts with both internal and external teams and seek satisfactory resolutions
• Serve as a translator between Aquient and the Customer to define, collect, and own customer requirements for a given initiative
• Handle customer or project escalations
• Work with teams to develop a common best practice set of tools and processes for effective people management
• Perform other duties required and assigned

Requirements EDUCATION AND/OR EXPERIENCE To perform this job successfully, an individual must have the following education and/or experience: Required

• Experience with managing projects in a Professional Services Consulting firm or Marketing Agency
• 5+ years of Project Management experience
• Experience utilizing\xe2\x80\xafAgile Scrum\xe2\x80\xafmethodology
• Experience managing client facing projects based on a statement of work
• Current authority to work in Malaysia
• At least 3 years of experience in CRM applications and/or platforms
• Experience delivering a range of digital projects, including CRM, digital campaigns, website/apps builds and UX projects \xe2\x80\x93 you know how long each of these will take and how much they will cost

Preferred

• PMP and/or CSM Certification preferred
• Experience managing multi-million-dollar projects
• Experience in IT consulting and/or marketing consulting preferred
• Experience in using Financial Force platform for project reporting
• Experience in using Jira Project Management software
• Knowledge of Salesforce products and experience of managing Salesforce projects

KNOWLEDGE, SKILLS, AND ABILITIES

• Excellent communication, presentation, and negotiation skills
• Possess strong analytical skills to research, organize, present and collect information
• Possess strong listening skills and a compelling sense of curiosity
• Solid knowledge of project management methodologies, facilitation methods, and software tools
• Strong analytical, research, and customer relation skills
• Strong creative, conceptual, and problem-solving skills
• Meticulous attention to detail and ability to provide accurate reporting on projects as requested by Senior Leadership, including the CEO.
• Ability to successfully manage larger internal teams (5-8 people) and identify when additional members can/should be added to a project or rolled off

Job Types: Full-time, Permanent Salary: RM10,000.00 - RM15,000.00 per month Benefits:

• Additional leave
• Health insurance
• Maternity leave
• Opportunities for promotion

Schedule:

• Monday to Friday

Supplemental pay types:

• 13th month salary
• Commission pay
• Yearly bonus

Experience:

• CRM Project Management: 3 years (Preferred)
• Agile Scrum methodology: 1 year (Preferred)

Expected Start Date: 06/30/2023