Cs Team Lead
Kuala Lumpur, M14, MY, Malaysia
Job Description
Key Responsibilities:
Lead and mentor a team of customer service agents. Oversee daily operations and ensure service targets are met. Monitor team performance and implement process improvements. Handle escalated customer issues and provide resolution. Train new hires and conduct regular performance evaluations. Ensure compliance with digital banking policies and procedures. 2-3 years of experience in customer service, preferably in digital banking. Prior experience in banking is a strong advantage.
Job Type: Contract
Contract length: 12 months
Pay: RM5,500.00 - RM7,000.00 per month
Work Location: In person
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Job Detail
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Job IdJD1238136
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKuala Lumpur, M14, MY, Malaysia
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EducationNot mentioned