Job Description

:

• Fully competent and to interact with custom declaration team, handle their daily requirement and coordinate & tackling issues by providing solution
• Managing custom declaration business for MY
• Focal contact as to manage VIP client & Global custom declaration & pre-alert query, escalations & issues.
• Work closely with VIP client key personnel, RO & program management team to ensure consistent performance
• Manage all our VIP Client\'s CM (7xCMs) for all custom declaration related, resolve issues & tackle escalations
• Operate for all VIP Client custom declaration pre-alert Management & Custom declaration.
• Responsible for VIP Client custom declaration monthly performance review, interact & engage directly with VIP Client & CM\'s key personnel.
• Responsible for custom declaration VIP Client clearance across MY, Fulfil VIP Client requirement \xe2\x80\x93 pre-alert weekly meeting & data dashboard enhancement.
• Manage and maintain relationship with VIP Client custom declaration team and CMs.
• Fronting customer, capability to build good customer rapport, constant follow up and discussion with Dyson to resolve service issues as meeting to expectation
• Committed and dedicated to support other assignments /task as critically required.
• Manage data/documents to assist in the preparation of import and export declarations.
• Expand knowledge of other roles within Operations in order to carry out custom declaration Roles
• Defines, enforces and monitors targets
• Implement procedures to ensure completion of regular internal operational audits relative to import & export clearance, cargo movement & reporting against customs regulatory standards & requirements.
• Committed and dedicated to support other assignments /task as critically required.
• To ensure compliance to customers and others relevant authorities and operating instructions.
• To ensure two ways communication with management level.
• To perform any other duties assigned by immediate superiors.

Basic Requirement:

• Minimum 2 years working experience in Freight Forwarding Industry and/or specialist in Custom Declaration.
• Diploma/Bachelor Degree in Logistics/Transportation/Business Management and any other relevant field is applicable.
• Technical Skill: Knowledgeable in Custom Declaration Process, Documentation, Excel
• Soft Skill: Communication, Detail Oriented, Email Management (e.g. Microsoft Outlook)
• It will be added advantage if candidate is experienced in using CargoWise (CW1) system.
• This position will be located at Iskandar Puteri, Johor (Google Maps)

We apologize in advance if we are not able to respond to your application. Only the right fit candidate will be contacted to proceed with next stage of pre-screening. Thank you for choosing DHL Global Forwarding as your Employer of Choice!

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