Job Description

Job Responsibilities:

Provide quality customer support through Voice our customers. Obtain and evaluate all relevant information to handle product and service inquiries. Keep records of customer interactions and transactions Identify and assess customers' needs to achieve satisfaction. Build sustainable relationships of trust through open and interactive communication. Provide accurate, valid and complete information by using the right methods/tools. Handle complaints, and provide appropriate solutions and alternatives within the time limits. Take extra mile to engage customers. To meet / exceed agreed productivity and quality standards (eg: quality call monitoring and customer satisfaction monitors). Identify and maximize upselling and cross selling sales opportunities

Requirements:

Must possess at least a SPM in any relevant field with at least 1 year working experience in Customer Service. Required language (s): English & Bahasa Malaysia, and preferably Mandarin. (Mandarin would be a bonus) Applicants should be Malaysians citizens Excellent verbal/written communication skills in both English and Malay languages. Ability to communicate results to management and in a fast paced environment. Able to start work immediately.

Interested?

Kindly WhatsApp your updated resume to +6017-2921961 (WhatsApp only) - Syazlan.

Please mention the position you are applying for in your message.

Job Type: Contract
Contract length: 24 months

Pay: RM3,000.00 - RM3,400.00 per month

Benefits:

Cell phone reimbursement Opportunities for promotion
Application Question(s):

How much notice are you required to give your current employer?
Education:

STM/STPM (Required)
Experience:

Call Center: 1 year (Required) Customer service: 1 year (Preferred)
Language:

English (Required) Mandarin (Preferred)
Location:

Bandar Sunway (Required)
Work Location: In person