Job Description

Location: Seksyen 13, Petaling Jaya
Working time: 8.30am - 5.30pm, Monday to Friday (Hybrid mode) Job Scopes:

• First level general support pre-sales and post-sales, telephone, email and digital platforms to company\'s customers and partners
• Responsible for answering incoming telephone calls, chat, e-mails, web based tickets and prioritizing customer\'s support needs
• Managing transactional orders backlog in ensuring timely deliveries as per customers\' requested delivery dates
• Proactively liaise and coordinate with procurement and delivery team on logistic arrangement and close monitoring of customer order delivery
• Escalation management in liaising with Procurement, Logistics, Technical Support and Commercial Team in resolving customers order and delivery complaints
• Support and resolve customer logistic product quality/returns and commercial issues
• Proactively follow up on all commitments and customer details
• Improve Customer Satisfaction by providing a high quality professional Primary Support to customers
• Lead transformation initiatives such as process simplification and improvement on Customer Service Support process
• Carry out other related tasks assigned in order to support the team and other department to achieve company\'s objectives

Requirements:

• Diploma/Degree in any specialization with strong Customer Service experience
• Good communication skills
• Ability to multi task (logging queries while speaking with customers)

Job Type: Full-time Salary: RM3,500.00 - RM4,500.00 per month Benefits:

• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development
• Work from home

Schedule:

• Day shift

Supplemental pay types:

• 13th month salary

Application Question(s):

• What is your expected salary?
• When you are available to start work?

Education:

• Diploma/Advanced Diploma (Required)

Experience:

• Customer Service: 1 year (Required)