Job Description

CUSTOMER CARE REPRESENTATIVE

60, Jalan I-Park SAC 6, Taman Perindustrian I-Park SAC, Senai, Johor, Malaysia Full-time

Company Description

We are SGS - the world's leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 96,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.

Interact with customer via inbound telephone calls to provide information and assistance. Achieve productivity standards and goals while maintaining the highest level of customer service. Process transactions and reply to inquiries about products and services. Record customer interactions, details of inquiries, complaint or comments as well as actions taken. Adherence to SGS Health & Safety (HS) Policy by uphold a good safety behavior and exercising necessary standard and process when carry out your responsibilities at all times to ensure compliance to the HS requirements. Perform any other responsibilities as assigned by your reporting manager and/or Senior Management.

Qualifications

Minimum educations of SPM, Diploma or others. Minimum 1-2 years' experience in documentations and well understand standard operating procedure; fresh graduates are welcomed to apply. Good interpersonal skill and with good track record in the company.

Additional Information

Able to work independently with minimum supervision.
Job Type: Full-time

Pay: RM2,000.00 - RM2,500.00 per month

Benefits:

Dental insurance Health insurance Maternity leave Opportunities for promotion Parental leave Professional development
Work Location: In person