Job Description

Customer Care Representative?
Adecco is seeking a Customer Care Representative for a client in Mutiara Damansara, Selangor. This role is pivotal in managing the order-to-cash process and addressing repair and service inquiries for premium products. The position requires a customer-focused individual who can deliver exceptional service and support to Mandarin/Cantonese-speaking customers. The successful candidate will collaborate with various internal teams to ensure seamless operations and contribute to process improvements. With a minimum of 3 years of experience in customer service or sales administration, the candidate will play a key role in enhancing customer satisfaction and operational efficiency
What you will Do?

• Manage order processing, invoicing, and payment monitoring to ensure timely delivery
• Coordinate with logistics teams to track shipments and resolve delivery issues
• Handle customer inquiries and complaints regarding product repairs and services
• Deliver exceptional support via phone, email, or chat to Mandarin/Cantonese-speaking customers
• Collaborate with internal teams to resolve complex cases and improve service standards

Your Skills

• Minimum 3 years of experience in customer service or sales administration roles
• Fluency in Mandarin and/or Cantonese is a plus
• Proficiency in English is mandatory
• Familiarity with CRM systems and customer service platforms
• Strong problem-solving abilities and a customer-focused attitude
• Effective communication and interpersonal skills, with the ability to manage escalation cases calmly

Benefits

• Competitive salary commensurate with experience and qualifications
• Opportunities for professional development and career advancement
• Collaborative work environment with diverse and dynamic teams
• Access to company resources and tools to support job responsibilities
• Flexibility to occasionally work outside standard business hours

Interested?
If you are interested in this opportunity, please submit your application through our online platform or via email at maisarah.nuwii@adecco.com

Skills Required