Job Description

Customer Support Agent - Digital Banking (Voice, Live Chat, Email)

Company Overview:

Join one of Malaysia's leading digital banking teams! We are looking for motivated individuals to provide exceptional customer support and help our customers navigate our digital banking solutions. Grow your career in a fast-paced, tech-driven environment with opportunities for professional development and promotion.

What You'll Do:

Provide real-time support via voice, live chat, email, and social media (L1 & L2 enquiries). Assist customers with mobile banking apps and resolve issues following SOPs. Escalate complex issues to the right teams for quick resolution. Achieve individual and team KPIs in quality and productivity. Collaborate with SMEs and CS Operations to support customer service initiatives. Stay alert to risks, security concerns, and potential fraud, and report them promptly. Adapt to changing priorities in a dynamic, fast-paced environment. Represent and uphold the Bank's values and service standards.

What We're Looking For:

1-2 years of customer service or contact centre experience, preferably in banking/financial services. Diploma or higher. Excellent communication skills in required language(s). Comfortable with live chat, digital platforms, and flexible shifts (including weekends & public holidays). Customer-focused, detail-oriented, and self-motivated. Proficient in Microsoft Office & Google Workspace.

Why You'll Love Working With Us:

Health insurance coverage Opportunities for promotion and career growth Professional development and training Work in a supportive, dynamic team environment
Job Type: Contract
Contract length: 12 months

Pay: RM3,000.00 - RM4,000.00 per month

Benefits:

Opportunities for promotion Professional development
Work Location: In person